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Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?

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Lusil

Sorry to hear that, @LisaM1 , I’ve removed the previous post as the solution.

At first, please note that Dropbox offers tech support over the phone for Business teams on Advanced/Enterprise plans. If you're not subscribed to those plans, you can contact us directly by submitting a ticket.

You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab.

In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this.

In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!

All comments

Mark

Nothing here....

Which version of Dropbox you on?

Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?

Lusil

Sorry to hear that, @LisaM1.

Additional to what @Mark suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it.

If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any updates!

LisaM1

Yes it is a standard install as far as I know...

Lusil

Thanks for getting back to us, @LisaM1.

If you’ve checked for what @Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate.

For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. :slight_smile:

LisaM1

Lusil

Actually this has NOT been solved. I have replied to Harley and the Drop Box team a couple of times and have not heard back. I am very confused by the instructions they gave me and am not comfortabel doing without someone to walk me through it. I am hopong Dropbox can call me ( like other tech services do, Apple, sony, Samsung) to walk me through the issue

Lusil

Sorry to hear that, @LisaM1 , I’ve removed the previous post as the solution.

You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab.

In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!

romanianmab

i tried to sign onto my drop box account on Safari on my iMac and it is locked up and locked in. everytime i open Safari, it has defaulted to the DropBox website and becomes totally unresponsive. I have to force quit the app.

Lusil

Hey @romanianmab,

Initially, please note that, in general, you can change the page to which your browser defaults to when you open it from your browser’s settings. More specifically, you can find more info and relevant steps on how to change Safari’s homepage in this link.

Having said that, could you please provide me with more info on whether you’re able to access your account if you navigate through another browser or through an incognito/private browser?

Let me know what you find!

tw-smith

I have an imac 2015, running Mojove, without a problem. Installed Dropbox and entire system would freeze within minutes of boot. I started imac in safe mode.. no problem. Removed Dropbox from login applications and have not turned it on.. and my mac no longer freezes.

I am headed to the solution

tw-smith

I don't believe that dropbox should be concerned about which 'plan' their customers are on, when their application is causes macbooks and imacs to crash. This is one of those, 'get in front of it problems'.

Thank you for any help you can provide us.

Lusil

Hey @tw-smith, sorry to hear that you're also having trouble installing the desktop app.

As a first step and to ensure troubleshooting, could you please confirm for me if you've tried installing the latest stable version of the desktop app (79.4.143)?

Thanks in advance!

tristanl

There's an issue with Dropbox Mac where I am unable to use any finder/file system files without getting a spinning beach ball for 20 seconds. It makes my computer unusable.

I've done a bit of investigation, and if I pause syncing the problem persists, but if I quit the client in the menu bar the problem goes away. It comes back again as soon as I re-launch

It's the same (unresolved) issue mentioned here (ages ago):

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/dropbox-causing-MAC-desktop-to-freeze-or-slow-down-I-Mohave-10/m-p/327896/thread-id/59320

I'm on Catalina 10.15.3 (19D76)

Dropbox Mac v96.4.172

Also, support sucks. I clicked "Contact support" so many times before realising I can't contact support. Don't call it "Contact Us" if you don't let me contact you!!

Lusil

Hi there @tristanl, thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent.

Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending updates on your OS?

Could you also see how many files you have in your Dropbox folder by right-clicking and having a look at the Dropbox folder's Get info window?

Let me know what you find, thanks!

tristanl

I opened a support request, which was merged to another thread, and i'm not able to reply to the thread i was merged into.

What I would like in order of preference:

1. Mac client that doens't freeze my machine
2. Ability to contact support

3. If I can't contact support, and have to launch a community post instead, actual help rather than closing thread and merging it into one started over a year ago that still isn't resolved, presumably to help with KPIs on support threads.
4. The unresolved thread from over a year ago to not have a "solution" posted by dropbox staff, because as mentioned further down the thread, it's not been resolved, and following that dropbox staff said they would remove the "solution" tag.

5. Locations and Labels in the discussion threads that actually allow users to express their problems - if the only support is discussions, and the only discussion topics are all rosy, it makes it hard to figure out even where to begin!

Just don't make it so hard