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Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

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Jay

Hang on, I’m noticing a pattern here.

Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application.

From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jay

I’ve forwarded your comments to our dev team in order to investigate this matter further.

In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

All comments

Jay

Hi Kishan, this appears to be a generic Windows error message.

The first thing I’d recommend is to ensure that your Windows installation is fully updated to ensure this isn’t something that was fixed previously.

Secondly, try an advanced reinstall of the app to clear any old installation attempts.

Let me know how it goes!

BrunoCarvalho

This is a error of dropbox application, install without give admin permissions. The application will have some problems but it can be used, I have already contacted the support.

protoror

not work, i try run install as admin on win 10 insider and always get error 0x80096010

Jay

Hi @protoror, make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later.

Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal?

Any details you can provide would be great!

protoror

i try use web install, stable and beta no one cant run correctly (with admin or without admin)

IDK what need doing, no antivirus on this time, is work PC with domen/

Other software work good.

Jim_Di

have a same problem after i try reinstall dropbox. i use advanced reinstall guid, but it don't work for me.

currently i use win10 insider preview, at now it has 1903 version, 18323.1000 build

i'm try to use web installer and offline vesrion

Jay

In order to investigate this matter further, @protoror, would it be okay if we message you at the email associated with your forum profile?

protoror

sure

Jay

Hang on, I’m noticing a pattern here.

From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.

If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.

Jim_Di

but it works after windows update to current version. i just need to reinstall dropbox, and after uninstalling can't install dropbox again.

Jay

If you’ve returned to Windows 1803 or 1809, and you’re still unable to install the Dropbox desktop application, did you try all the steps in my previous post with the advanced reinstall?

Do you still get the same error message?

Jim_Di

i can't rollback to older version, but try advanced reinstall and still getting error message, maybe installer have comman line options for debug logging?

Jay

The installer logs should be visible in either one of these locations:

%LOCALAPPDATA%\Dropbox\installer\l
%APPDATA%\Dropbox\installer\l

Copying and pasting them into File Explorer will take you directly to that location.

Perhaps you could post a small section of that log, excluding any personal info (locations etc)

Same problem here.

Same problem here

Me too

Yep.. Seems to be an insider build issue. While the Dropbox application did work fine, the install itself does not, e.g. I upgraded to the newest insider build and had no issues, but I had to format my system, and now I cannot install!

Italodancer

I have the same problem with Windows 10 Insider Preview 18329.1. The error message says that Dropbox-Update couldn't be installed due to error code 0x80096010.

MauveGuava

I have the exact same problem

PocketSquare

Hey Dropbox community!

I've recently "refreshed" my Win-10 x64 machine (reinstalled Windows, did not delete files), and can no longer install Dropbox.

Attempting to use either the full installation or web installer packages results in the same error:

"Dropbox Update installation failed with error 0x80096010"

I've tried the usual remedies: scrubbed hard drive of any trace of Dropbox, deleted registry files, etc. No dice.

Any help is more than greatly appreciated!

Thanks,

Matt

Ron2S

I think that Dropbox support should try to install the Windows Insider build for 19H1 (1903). This could be something that you need to get a head start on if Microsoft has done something in the next release that somehow prevents Dropbox from installing. I think it would be better if you knew about what is causing this now rather than the day after Microsoft starts pushing out the next release and Dropbox stops working.

There is something that calls itself Dropbox in the Microsoft Store which says that this app will not sync your dropbox files to the dropbox folder and you won't be able to have any access to the Dropbox files outside that App. That statement really scared me when I read it.

Jay

Hi Ron, if you’re referring to this app, then that is an official Dropbox app, which works like the mobile app.

This means there isn’t a Dropbox folder, and instead allows you to preview files on your account without any live syncing. If you want to upload files, you need to do it manually in that app.

This is an option for people who don’t want files to download to your machine, or for Windows S users who can’t install non-Microsoft store apps, and is an alternative to using the Dropbox site.

Regarding the message everyone is getting, I’ve already advised the dev team about this matter.

ComicBookGuy

Don't mark this as solved, it clearly isn't!

rrsimon

Had to go back to 1809

MauveGuava

The new Insider build 18334.19h1_release seems to have fixed the issue, I've succesfully installed Dropbox and it's working

Jim_Di

after updating to 18334.1 dropbox installer was working fine

julio_c_k

Thats work for me:

Right click on DropboxInstaller - Compatibility - Run Compatibility Troubleshooter.

Then i clicked in Test Program two times and the installation works.

Probably it run as compatibility mode to Windows 7.

I hope that tip help you.

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