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What's the maximum size you can download from Dropbox?

Longreef

Can someone advise the max file size for downloading from DropBox Office? i.e. the paid version?

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Jane

Hey there (@Longreef), I’ll try to address your inquiry as much as I can, though please do let me know if I’m misunderstanding your request in any way.

You may keep in mind that you can download the contents of an entire Dropbox folder via dropbox.com, as long as both of the following are true:

The folder is less than 20 GB in total size
The folder has fewer than 10,000 total files

From there, can you let me know what you’d like to ultimately achieve, in order to follow-up with you a bit more closely? Do you wish to download the files you’re creating/ modifying through the Dropbox Office Online integration by any chance?

Thanks in advance for talking the time to let me know of the specifics in regards to your initial question & I’m looking forward to hearing back from you on this discussion!

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Jane

Hey there (@Longreef), I’ll try to address your inquiry as much as I can, though please do let me know if I’m misunderstanding your request in any way.

You may keep in mind that you can download the contents of an entire Dropbox folder via dropbox.com, as long as both of the following are true:

The folder is less than 20 GB in total size
The folder has fewer than 10,000 total files

Thanks in advance for talking the time to let me know of the specifics in regards to your initial question & I’m looking forward to hearing back from you on this discussion!

Rich

Note that the above limitations only apply to a folder that is downloaded from the Dropbox website. When downloading files, there is no limit to their size. If you're having others download files through a share link you've sent, there are daily traffic limits which could affect downloads from your account.

TasGeorg

Why is there such a limitation using the web client for moving folders with large amount of files?

I would like to move some folders from my business acount to a new folder though the web client in order to avoid re-uploading 50gb of data though my desktop client.

I get this error "Too many files, please use desktop application" which is really really frustrutating.

I decided to use dropbox business in order to be more flexible and limitations like these are just unacceptable. Such features ought to be provided error-free if you want dropbox to be used by professionals.

Mark

The limitation is, I believe, 10,000 files. It is there for data integrity reasons.

The only other work around is to do the move in smaller chunks.

TasGeorg

Can you please provide me with a link or faq article about the exact number of files before the limitation takes place?

Jane

Hey there (@TasGeorg), to elaborate a bit on @Mark’s hints, it would be worth noting that there could be an issue unsharing when your folder is particularly large because the operation would take too long to complete over a normal web request. For that reason (& because your data integrity is our main priority), we usually advise utilizing our desktop application for larger file transfers or if you’d like to re-arrange your folder structure. For the time being, I was able to dig a bit deeper on our resources & I can confirm that there’s a 10,000 files limit for file transfers on our website.

I understand that this may not be ideal to you & I’ve made a brief note of your comments to our specialized technicians for future iterations. I hope that this helps- even slightly- & I’m always here if you’d like to discuss possible workarounds or you’d like to share your thoughts. Thanks for choosing Dropbox & I’m wishing you a lovely Friday ahead!

TasGeorg

Hi there (@Jane). Unfortunatelly this is not the kind of support I was looking when I decided to subscribe for dropbox business.

I really cannot accept as a sollution to reorganize locally my folders and wait for the dropbox app to re upload everything when the data is already on the dropbox servers.

Even if the process takes too long, there should be a function for the administrator to issue such time_intensive tasks from the web platform and as long as they are completed, as simple notice from dropbox services would be more than enough.

Currently I have 1.2m files on the business dropbox account. It could easily be 5 or 10m files. Your answer simply is not acceptable. I will definately reconsider maintaining my db account.

Jane

I wish I could offer you a solution that’s an exact match to your current needs @TasGeorg. I personally aim to create a positive experience from our interaction, as I’d like you to make the most out of Dropbox. For that reason, I’ve made sure to note down your thoughts & feedback as a feature request to our team specialists for future iterations.

I believe you’re the Business account’s team admin (meaning that I deduced that from your last comment) & I understand your need to have more tools at your disposal when re-arranging items in bulk. The end goal should be making you more productive effortlessly, as your time is equally important to us, too.

Rest assured that your voice is heard via the Community; your comments are extremely valuable as we're always looking for ways to improve & your posts here help us better understand your needs.

Thanks again for using Dropbox & joining the conversation on our Forum!

dab5400

I am trying to download a large number of pictures from my photo album using a paid version of dropbox. The download automatically zipped the files and downloaded. Unfortunately, it only downloads 23 of the selected picture files for a total of 99.9mb. This seems contrary to everything I have read.

Walter

Hey there @dab5400; thanks for joining the discussion here.

Can you please try clearing your browser's cache and/or another browser to see if that helps improve matters?

Thanks!

Riky92

Rich: "When downloading files, there is no limit to their size."
Yes, if you download a file from the website.
Specifically, my individual file (not a folder) is 26.44GB large but the download stops once it reaches 20GB, resulting in a corrupt file on the computer.
My plan: Dropbox Personal Plus

Mark

Hi @Riky92

Thats correct as per the information given as the marked solution.

Rich

@Riky92 wrote:
Specifically, my file is 26.44GB large but the download stops once it reaches 20GB ...

Is that an individual file that you're downloading, or a folder with one or more files in it?

Riky92

Individual file.

Lusil

Hey @Riky92, if you have the desktop app installed, could you try syncing the file locally, instead of manually downloading it?