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OSX doesn't save screenshots to Dropbox anymore

Hey,

I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder.

Here's my config :

- Dropbox v26.4.24

- OSX 10.12.5

Btw I tried uninstalling and reinstalling the app, didn't work either.
But I didn't remove the app settings (I'm not sure where they are located) and if it's relevant in this case.

Any idea ?

Thanks,

Vincent

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Jane

Hey @DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results?

Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end.

Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post!

ae1m

OK I found the problem. Mojave has a new screenshot capability you get with SHIFT-COMMAND-5. After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

Bob

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Jane

Hey @vinzlj,

Welcome to the Dropbox Community, let’s see what we can do to resolve that!

As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox?

Secondly, could you try disabling and re-enabling the “Save screenshot to Dropbox” option once the upgrade is made? The steps are here:

#1. Click on the Dropbox icon in the system tray at the top right of your screen (Mac or Linux).

#2. Click the Gear icon.

#3. Click Preferences.

#4. Click Import.

#5. Check "Save screenshots to your personal Dropbox".

If you still experience the same behavior, just let me know in your reply, so that I follow-up on that!

Warm regards,

JaneA

vinzlj

Hey JaneA,

Thanks for your quick answer but it still doesn't work.

I downloaded the latest stable version here : https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-27-4-22/m-p/223538#M3980

Then I checked if I had Symlinks in my Dropbox folder but it's not the case.

I also re-applied the correct user's rights on the Dropbox folder just in case.

Then I tried disabling and enabling the feature again and nothing happens. Still going to ~/Documents...

Hope you can fix this soon

Regards,

Vincent

Rich

It sounds like you have something else overriding your screenshots. macOS would, by default, save screenshots to your desktop. Dropbox obviously saves them to your Dropbox folder. If they're going to Documents, then it's likely that you have another application that has control of the screenshot functionality (or you've changed the save location in macOS).

Online B.

I got the same issue. Also updated to the latest version. Dropbox did stop syncing, keeps indexing. and no screenshots anymore.

The strange thing is it counts for my iMac and MBP.

Rich

If your Dropbox has stopped syncing and is only indexing, then it's likely a different issue from what is described here. Please start a new question specific to your issue. Thank you.

WalterKemble

so glad we can edit our replies!! here to change "snot" to "not!!" LoL

I don't have this problem ...the thread showed up in my email. I'll check what I'm subscribed to . But just so'd Y'all know...my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync ...I specifically do NOT want dropbox automatically syncing anything. Anyway ...good luck with your screenshots ...I'm not sure what you're tryint to do or if your talking about the same type of screen shots I'm thinking of (screen capture) I use SnapZ Pro ..I bought it with my first Mac in 2007 xoxo

Branden W.

I am having this same problem but I am syncing. This happened after some automatic upgrade. Once I upgraded, it made me log in and set it up like I had never done it before. Now, screenshots are not moving to dropbox. I've reinstalled, rebooted, etc.

Rich

WalterKemble wrote:
my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync

You're looking in the wrong place. It's not on the Dropbox website. It's in the Dropbox application installed on your computer. Click the Dropbox icon that's in the system tray (Windows) or menu bar (Mac) and the gear will be found in the upper right corner of the window that appears.

WalterKemble

THANK YOU FOR MENTIONING what sytem tray is on a Mac. I wrote a post yesterday about the hours spent trying to find the illusive "gear icon"!! LoL ...got everything working tickey-boo

cheers xoxo

vinzlj

Hey,

I'll have a look as soon as I can.

Can't think of anything taking over the screenshot functionality but I'll check it out, thanks!

Regards,

Vincent

Branden W.

OK just to be clear, gear icon is there for me. I can uncheck and recheck the bit with the screenshots, but Dropbox for Mac has stopped moving screenshots to its designated folder.

Online B.

Sorry but both happens at the same moment. So I gues they are related. My guess is that one kills the other. Thank you.

skalf

What I have understood is that it stopped working for me AFTER I selected a different method (Window instead of Selected Portion) and Clipboard on the touchbar of a 2016 model. So is there a solution to the problem?

I tried to uncheck and recheck the option in Dropbox application with no luck!

DreClark

I have the same issue, have tried all of the steps above and still no luck.

Jane

Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post!

ae1m

I have the same problem with Mojave. No screenshots going to Dropbox anymore. Did the uncheck/check solution in the preferences but no help. Any more suggestions, I need this feature. Screenshots not appearing anywhere!

Jane

Hey there (@ae1m), I’m wondering if you’re facing the same issue as the OP or a different one. A very quick pointer would be excluding the possibility of a syncing issue (i.e. I’m just saying so, as there was an update yesterday that maybe didn’t sync down to your Mac). Please make sure that you’re running the latest Stable version of the Dropbox application (64.4.141), you’ve made all OS updates & the app displays an Up-To-Date message on your menu bar.

If you’ve done any initial troubleshooting on your end, please do keep me updated of the outcome, so as to further advise accordingly. Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me; rest assured that I’m here to help as much as possible!

ae1m

Bob

Jane

Ah, thanks for getting back in touch with us here to keep the thread updated on the progress Bob (@ae1m) I’ve made sure to accept your last reply as a Solution for posterity, as other users may experience the same concern.

I appreciate your contribution & it’ll be a pleasure to check back with you in the future in case you have any questions or you’d like to share your thoughts. Wishing you a lovely rest of your day ahead & take care until we talk again!

MagicalSuitcase

On my imac all was working fine until I upgraded to Mojave. I see that the Screenshot app has hijacked the keyboard shortcut. I went into mac preferences and disabled the screenshot shortcuts but that didn't help. I also tried @ae1m's suggestion but that only makes the shots from the Screenshot app get saved to the desktop. It doesn't automatically add the dropbox link to the clipboard. I prefer the files being saved to the Dropbox screenshot folder over the desktop so that's not a good solution anyway. Has anyone figured this out?

MagicalSuitcase

ok so @Rich's solution here https://www.dropboxforum.com/t5/Installs-integrations/quot-Save-screenshots-to-Dropbox-quot-Not-Working/td-p/251647

Solved my problem.

Jane

Brilliant, happy to hear that you got this squared away on your end following Rich’s advice @MagicalSuitcase & thanks for circling back to us to let us know!

It’ll be a pleasure to work with you again in the future if you have any thoughts or observations; please don't hesitate to reach back out here at any time. Take care until we talk again & have a wonderful Friday ahead! 😊