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turkish character problem

if you have some of the turkish characters (like capital i in Turkish, which is İ) in your file name, dropbox do not synchronize, I realized it but it was too late, I lost lots of things... Please solve this problem..

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Rich

Not using Dropbox, no.

Turker_T

Dropbox engellendi mi?

Turker_T

Senkronizasyon problemleri ile ilgili şöyle bir sayfa yapmışlar https://www.dropbox.com/help/syncing-uploads/files-not-syncing

Burada bizim Türkçe karakter probleminden pek bahsetmiyor. Sanırım problemi tam olarak anlamamışlar bile.

Birde adamların "Bad File Checker Tool" diye bir araçları var. Gidiyor bulutta ki dosyaları kontrol ediyor. Şaka gibi. Lokal bilgisayarda ki dosyaları kontrol etseler en azından hatalı dosyaların isimlerini düzeltiriz.

Borsaya açılsalar kağıtlarını alacak kadar güvendiğim, sevdiğim firma ama bu hatalarda enteresan.

Murat U.

This problem of failing to synchronize files and folders containing Turkish character İ (capital i, not I) in their name is and age old (complaints from 2013) inability of Dropbox and is still here at the year of 2017. Dropbox technical support admits it and told me that they can not offer any solution or workaround.

This is not a tiny problem, or detail, this is a huge problem especially if you work across more than one PC, if you use some portion of your paid 1 TB storage for documents, which means thousands of files, like student homework or official documents (of whom the authors might very likely to name them with capital İ) and it is impossible for you to know how much data you have lost because of the files trapped in the PC's they were first created or saved and not synchronized to cloud and to other PC's. You cannot locate may be hundreds of your local files among thousands of them and rename/ remove İ's from them manually.

The current solution seems to switch to another cloud storage company, which I have preferred, to Google Drive for example, with the same storage space (1 TB), nearly same or slightly less cost, and same functionality plus Google Drive synchronizes files named with Turkish characters (including İ) without any problem.

Turkish version of my post: Dropbox yetkilileri de görsün diye İngilizce yazdım, üsttekinin türkçesi arkadaşlar.
Dropbox adı İ (büyük i) içeren dosya ve klasörleri senkronize edemiyor arkadaşlar. 2013'den beri bilinen kullanıcıların şikayet ettiği ve Dropbox teknik personelinin bu konuda bir çözümlerinin olmadığını ilettikleri, 2017'de devam eden ciddi bir sorun. Özellikle birden fazla PC arasında senkronizasyon yapıyorsanız, Dropbox cloud yedeğine güvenip ciddi şekilde veri kaybedebilirsiniz, ben bu sorunu farkedinceye kadar ne kadar dosyamın bu şekilde ilk kaydedildiği pc'de mahsur kaldığını bilemiyorum.. onbinlerce dosyam var hangisinde İ var, (özellikle resmi belgeyi memurlar, öğrenciler ödevlerini hep büyük harfle isimlendiriyorlar). bunları bulmam yeniden adlandırmam imkansız.

Çözüm olarak aynı veri hacmi (1 TB) ve aynı maliyette ve kabiliyette Google Drive'a geçtim. İlginç bir şekilde böyle bir problemin esamesi bile yok (gerekli testleri yaptım). Google drive'da inanılmaz şekilde

) İ içeren dosyalarınız cloud'a yedekleniyor ve diğer pc'lerinizde de yerel olarak erişilebilir hale geliyor, yani senkronize ediliyor.

Murat U.

the problem can be described as the Dropbox problem with the Turkish Character İ,

it's discussed under the title

turkish character İ

and the link to my post about the problem in that discussion is here (Türkçe de yazdım)

Jane

Hey all,

I've made sure to gather all relevant posts here & I've passed your feedback & comments on to the team.

Once I have more information regarding the matter, I'll make sure to update this thread!

Turker_T

I believe that Dropbox can provide us a simple tool to check problematic files. There is a "Bad File Checker Tool" on the web but we need to find problems on local computers.

rhb

Waiting

denizkaraduman

zendesk'de 23 şubat 2017 ' de ticket açtım bu konu ile ilgili , konunun farkında olduklarını ama problemin çözümü için bir tarih veremediklerini söylediler. buradaki diğer Türk arkadaşlarımız da eğer ticket olarak iletebilirlerse problemi bence daha etkili olacaktır. Bu kadar da zor olmamalı ama şikayet eden az olunca çözüm bulunmuyor sanırım.

Turker_T

Bence denebilir ama bu sorun senkronizasyon algoritmasında. Kolay kolay çözümleneceğini sanmıyorum. Ben Ağustos ayında bu konuyu açmıştım, aşağıda ki cevap ile birlikte kapattılar.

Hi Turker,

Thank you for contacting Dropbox Support. My name is Fedra and I'd more than happy to help you with your request.

This is actually because Dropbox works in a case insensitive nature on Windows and Mac OSX (both OSes are case insensitive). So when Dropbox tries to write the file, it uses the lowercase version of the path/file name, however with İ, there are no case insensitive equivalents and so the files are unsyncable.

We don't currently have a good solution for this, so to get your files syncing you'll need to manually change it indeed, using lowercase characters.

I apologize for any inconvenience this may cause.

If there is anything else I can help you with, please let me know. I would be more than happy to assist you further.

Sincerely,
Fedra

Kursad

I lost my important files in the folders they names are starting capital i or dotless i...

I will note use Dropbox any more...

Turker_T

They should somehow inform us about files which can't be synced. I am paid user and I can't use dropbox properly.

Hüseyin P.

More than 5 years,

Several people asked for it...

iCloud can handle it.

Google Drive can handle it.

Yandex Disk.. Yes...

Dropbox? They don't even care.

If file name is "İstanbul" sync fails.

You should change it to "Istanbul" or "istanbul"

If you or your friend have multiple files?

Good luck, because

It doesn't give you any feedback or notification

on the top of it, it shows a green icon!

Such a shame.

scribius

Hi,

In Turkish language, we have a capital letter, İ, which is basically I with a dot and it is capital of the letter i.

Dropbox won't sync any files including this letter in the filename.

Here, you can see the folder on my Macbook Pro (Mojave 10.14.1). The file including İ in the filename (FİLENAME.pdf) is can be seen with green checkmark.

Screen Shot 2018-11-12 at 16.12.43.png

On the desktop software, the filename with the letter İ can't be seen anywhere as synced.

Screen Shot 2018-11-12 at 16.12.57.png

I checked the online folder on the web, the file isn't there...

Screen Shot 2018-11-12 at 16.12.36.png

Only after I change the filename and eliminate all the İ's can the computer upload the file on the cloud.

I think this problem should be reported to Dropbox developers, any ideas?

Jane

Hey @scribius, I appreciate your detailed report; I’ve made sure to move it under the relevant thread, as there has been an earlier discussion on this discrepancy. Please bear in mind that we’ve already made sure to pass this feedback on to our team specialists & I’ve also made sure to add your voice to the feedback gathered internally.

Thanks for taking the time to drop us a line on our Community & please don’t hesitate to post us your thoughts or questions again in the future!

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]