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continually being asked to download and sign in

ihill

Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?

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ihill

This is what Kaspersky told me to do

1. Open Kaspersky and click on "Settings" (cog, bottom left).
2. Go to "Protection" (left) > "Software Updater" (Right).
3. Uncheck the "Automatically download and install updates.." check box.
4. Close 'Settings".
5. Now go to "Tools" > "Software Updater". If Dropbox is in the list of applications click on the arrow net to "Update" and select "Do not update this application". If you cannot find the Dropbox application there this means that Dropbox is at the latest version. In this case keep checking until Kaspersky finds an update for Dropbox then perform step #5.
6. After you exclude Dropbox from Software Updater you can re enable the "Automatically download and install updates.." check box (step #3).

All comments

Jay

Hi there, are you using a virtual machine or remote login by any chance when accessing your device?

ihill

Thank you for your reply. No - I am not using a VM or remoting in! And now - after two days of nagging me, it has suddenly stopped!

Shudu_R

@ihill wrote:
Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?

Hi, i have the same problem, have you found a solution to this?, this started happening after i acquired a new MSI laptop 3 weeks ago, Dropbox was linked and synchronised fully the first time, but the past 3 or 4 days, it keeps logging me out and asking me log in and re-link. Please help.

ihill

In my case it is Kaspersky's software updater and I have now resolved this. So see if you have any of the automatic software updates software in your new laptop. If it is not that, are you using different browsers to link?

TUAC

I've used Dropbox app on my Surface Pro 4 for years. All of a sudden, I'm getting logged out 2 or three times a day, have to log back in and re-index entire file structure. Any idea why this is happening?

Jay

Hi there, have you uninstalled and reinstalled the app to see if this fixes any potential issues in the app itself?

TUAC

Hi Jay. I have. I've uninstalled and reinstalled, cleared local appdata, and problem persists. All of a sudden the app pops up and says there is no account associated with the app, and I have to log in all over again. The files are saved on my computer, but it has to go through the entire indexing routine again each time I log in.

lolkha

Same here, happening for several days.

wndows 10 Pro with all updates installed.

Unintalled desktop app and reinstalled.

evrything works.

But when I come back from office at the evening - it is again logged out.

I see that I have version 59.4.93 but app tries to update itself to 60.3.101 and fails.

If I donwload version from dropbox site it installs 59.4.93

Why?

Shudu_R

Hi, thanks for the swift reply, I also happen to be using Kaspersky on my machine. how did you resolve the issue on yours?, what is to be done on the Kaspersky?

ihill

This is what Kaspersky told me to do

Sue M.10

I have a Win10 laptop with two ****** drives. The dropbox folder lives on the large storage drive.

Over the last week or so I've been getting this message along with complaints from Kaspersky that it couldn't install a Dropbox update. Did the re-install suggested here earlier, but the error message remains.

In addition: dropbox makes me log in, as if I'm not already connected, then tells me that I don't have enough storage space on the drive to sync all files. (it's trying to install to the smaller drive where I store only programs and system files). When I go to preferences and try to move the dropbox to the larger drive, I'm being told this drive already contains a dropbox folder.

Seems I have two instances of dropbox battling for supremacy? Any suggestions what's gone wrong and how to fix it?

Many thanks

Jay

Hi Sue, I’ve moved your thread here since users have been reporting issues with Kaspersky, along with a possible solution.

Regarding your second issue, try an advanced reinstall of the app and in the advanced settings, chose the second ****** drive for the Dropbox folder.

Make sure to choose the ‘parent’ folder, for instance if it’s on E:\data\Dropbox, choose E:\data.

It’ll check it’s associated with the same account and then re-index to ensure that there weren’t any changes.

Hope this helps!

Jay

For all users in this thread, since it could all be related to Kaspersky, I've merged your threads together here.

Try the steps suggested by @ihill, though we have to mention this is not an official answer from Dropbox, so please be cautious with changing any settings, and that you know what you're doing.

If this doesn't work, or you're not using Kaspersky and have checked your other anti-virus programs, please write to our support team for them to investigate this matter further.

Shudu_R

Thanks ihill,

I have followed the above steps, so far so good. will report back on whether this permanently fixed my problem.

Jimmyfd83

How did you fix it? I also have kaspersky installed.

Shudu_R

@Jimmyfd83 wrote:
How did you fix it? I also have kaspersky installed.

Please try the below from @ihill

This is what Kaspersky told me to do