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Not getting notifications when a new file is added

Diego5

Hello,

I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this.

I don’t know if it is related, but I have Boxifier working together with Dropbox.

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Accepted answers

Jay

In that case, try an advanced reinstall of the app.

This thread is closed due to inactivity. Please feel free to create a new topic here.

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Jay

Hi Diego, could you check if you have all notifications enabled in the Dropbox desktop application?

Diego5

Hello, Jay. Yes, I do.

Jay

Are the files being added via the Boxifier app, as in, syncing from other folders?

If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?

If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.

Diego5

No, the files are being added via regular Windows folders. Boxifier is being used only to be able to sync an external HD. There are no popus, no matter if I create a file via dropbox site, via Windows Explorer, or if I transfer and copy files in Explorer.

Jay

Could you check if you’ve disabled notifications from the Dropbox app in the Windows settings?

The official site has some steps on how to locate these settings.

Diego5

Hey, Jay. This is also activated.

Diego5

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Jay

In that case, try an advanced reinstall of the app.

This thread is closed due to inactivity. Please feel free to create a new topic here.