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Double Notification Settings - New MacOS Mojave 10.14

DB-LifeHack5000

I just setup dropbox on a new mac running the latest MacOS Majave 10.14.

Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear.

Please see attached.

Screen Shot 2018-09-29 at 11.37.00 AM.png

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Accepted answers

Jay

Hi everyone, I have an update for you!

This is now considered to be expected behavior in the latest version of the Dropbox desktop application. It allows you to have settings for two different type of notification styles for Dropbox.

You can allow Alerts, which are persistent notifications for critical updates from the Dropbox desktop app, and Banners, which are quick notifications about updates to Dropbox files etc.

While I can’t speak for Chrome, or any other apps that have two notifications in that tab, I imagine it’ll be for the same purpose, though you can check with them for more info.

Hopefully this should clarify matters for you all!

All comments

Jay

That is rather peculiar! Perhaps a remnant from the upgrade to Mojave?

Could you try rebooting the machine completely to see if this helps? Otherwise, try uninstalling the app and then re-installing it.

yousefali2020

@DB-LifeHack5000 wrote:
I just setup dropbox on a new mac running the latest MacOS Majave 10.14.
Under the Mac Notification Settings, i see two seperate options to change how i want the dropbox notification settings to appear.

Please see attached.

Re-installing Dropbox App fixed the problem for me on macOS.

DB-LifeHack5000

After uninstalling, restarting system, installing, restarting system i am still getting double notification options in the system settings...

DB-LifeHack5000

Do you have any other ideas on what is causing this issue?

Jay

Try doing an advanced reinstall since this will remove all settings related to Dropbox on your machine.

alejandropg

Same problem after advanced reinstall.

When you reinstall Dropbox you get two entries in the notification center. One with "Alerts" and the other with "Banners".

Jay

Just to check, did you reboot your machine between uninstalling and reinstalling the app?

If not, could you try that again to see if this clears the notification option.

MasterDingo

i Have the same problem, tried the advanced reinstall, i think is a bug

Michael L.52

I have the same issue on a brand-new Mac that came with Mojave installed, so I don't think it has to do with upgrade remnants. I also have the same with Google Chrome. In both cases, one is "alerts" and the other is "banners".

cuttlecn

I have the same problem.

jsdbaAptz83T

Same problem with a brand new MBP that came with 10.14.1 (Mohave release 1) installed. Both CHROME and DROPBOX have two entries in the notifications setting list in the SYSTEM PREFERENCES app.

I've played with various combinations of settings across the two entries. It seems that the settings are logically OR'd -- turning a parm on in either makes that parm active.

It seems likely that the problem is in the way mac os handles applications rather than something specific about the individual app.

In general, all the OSes have terrible notification management -- its a maze of settings that no one could possibly keep organized. Andoird, iOS, mac OS are all incredibly badly designed in this respect. I'm somewhat surprised that no one has written an app to manage all the notifications at once -- I would pay money for that!

I will cross post this into the Mohave support channel at apple.com. It is likely to be fixed in some future release. It will be interesting when that happens which of these very similar entries disappears.

Jay

Hi everyone, I have an update for you!

This is now considered to be expected behavior in the latest version of the Dropbox desktop application. It allows you to have settings for two different type of notification styles for Dropbox.

You can allow Alerts, which are persistent notifications for critical updates from the Dropbox desktop app, and Banners, which are quick notifications about updates to Dropbox files etc.

While I can’t speak for Chrome, or any other apps that have two notifications in that tab, I imagine it’ll be for the same purpose, though you can check with them for more info.

Hopefully this should clarify matters for you all!

Duhkha

Jay,

This issue remains unsolved as there is no apparent place to determine how notifications are applied, banners vs. alerts. For example, notifications in DB preferences cannot be alocated accordingly based on importance. Basicallly, at this point, it just creates duplicate notifcations--same content just different delivery. Until this is resolved, do you advise simply turning one off? Also, other apps that have two, Textexpander for example, name each one differently. DB's current implementation is simply to change alert vs. banner preset, but there is no difference in actual functionality.

Please advise. Thanks.

Jay

There should be a difference between the two notifications. I’ll forward this feedback to our dev team for their awareness of this matter.

Michael N.28

Did we ever get a definitive reply?

Jay

No update as yet, however the team have been advised about the notification preferences.