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Account Downgraded - no new Smart Sync

Hello,

My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."

Screenshot 2018-08-20 14.41.15.png

I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end.

Can someone help me figure out what's happening?

Thanks.

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__user

I am able to make local files online-only. I wasn't able to when I posted this message. ???

Screenshot 2018-08-20 15.51.48.png

All comments

Jay

Hi there, if you’re getting this on your Dropbox Business team, then it’s possible that the account has been downgraded to a free team.

You can check what kind of team you’re on by logging in and visiting the following page.

What does the team admin see on their end?

__user

Thank you for your response.

The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

Jay

Are you able to make any files online-only using Smart Sync?

Could you forward a screenshot showing the plan page, while hiding the name of the team for me?

__user

I am able to make local files online-only. I wasn't able to when I posted this message. ???

Screenshot 2018-08-20 15.51.48.png

Mark

It could have been a fault as the renewal went through - pleased its sorted now though!

unknown

I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps".

When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

Megan

Hi anonymous, thanks for posting here!

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here?

Let me know more.

unknown

Hello. I'm seeing this. Dropbox Screenshot 1.png

Mark

anonymous

Your team admin hasnt paid the bill. They need to do that to get the account back up and running.

gibbonsl

I just got the same message. My bill is paid until May 2023 and my account is far from full.

POConnor412

Just happened to me as well, even though my account has not been downgraded and is also paid in advance until August.

Marc Quinlivan

I have this same issue since about 40 minutes ago.

Dropbox Plus 2TB plan due for renewal on January 5th.

POConnor412

Sounds like they spammed us all with a false notification.

Mine was followed by a brief access outage on desktop, though mobile access was not interrupted.

gibbonsl

Yes, I'm not getting the message anymore and nothing has changed, so I guess/hope it was just a blip at Dropbox's end. Would be nice to hear from Dropbox themselves.

Soliddev

Yesterday, whilst Dropbox was just in the background, I received a very brief popup message saying that my account had been downgraded and that I could no longer have items as only online (IE not duplicated on my local system) This was a surprise to me as I had not requested any change and my subscription is fully up to date and paid for. Any ideas what this is about? If true then it will have a big impact on my local storage as I keep a large number of customer's CAD files as backups on Dropbox and this will effectively almost double my local requirement.

Walter

Hi all, thanks for flagging this with us.

I just wanted to mention that there was a small shortage yesterday which should be resolved now.

Could you let us know if you're still experiencing any issues?

gibbonsl

No current issues. Laura