When I try to upload a PDF in gmail, I get error "****** reached maximum retry attempts".
How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
So it will let me save the document, however when I try to open it it says that the file cannot be opened, may be corrupt. Argh!
As noted by others, I can now save Gmail attachments to Dropbox, but the pdf document is corrupted and doesn't open properly. We're halfway there!
Now it works,
Thanks.
Tamar.
It used to be just PDF files. Now it doesn't save Word document . . . .
Hey @jhumn - Welcome to our Community!
I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this?
Thanks!
It worked for a few days when I updated my chrome browser but now it doesnot. Looks like dropbox is trying to fix it as per response when trying to down load
Here's the screen shot of the error message when I tried to save the Word document.
Apologies for the late response @jhumn. Are you still getting this error message?
Well guys, whatever it is that you did seems to have resolved the problem for me at least. No problem with PDFs downloading either.
thanks
Mine seems to be working now. PDF's save and open properly for me.
I've noticed that the Word document is working. Haven't tested PDF, but relieved to see others are confirming that the problem is solved. I'll tryi it later.
Thanks
Well. .. . actually it is not totally resolved.
When I tried to download one file at a time, it works.
But when I tried to save muliple files by using the Dropbox icon on the upper rigth corner of the gmail messate, I got the same error message.
Sigh. . .
To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . .
Hey there @jhumn!
Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?
Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in.
Let me know how this goes and we'll take it from there. Thanks in advance!
Not fixed. Here's the new error message:
We experienced an issue saving your files. Please reload your webpage. If the problem persists, please contact Dropbox support.
I tested today and it's working.
Both PDF and Word documents saved.
Multiple documents saved with one click of the upper right corner dropbox icon.
Thanks !!
I'm able to save email attachments now - thank you! One feature that used to be there and isn't anymore is the program would remember the last 2 or 3 folders that I'd saved to so you could just click on a recent folder. It would be great to have this feature back as it would be a great time-saver. Thank you!
Hey there @gcorvin , @jhumn and @kathleenjaynes thanks for keeping us posted!
@gcorvin Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread?
@jhumn & @kathleenjaynes: Glad to hear this was resolved for you guys - thanks for letting me know.
As per remembering the last save location while using the Gmail integration on Chrome to save email attachements - I'm not sure this is handled by us but I'll make sure to pass your comments to the team. Thanks for your feedback!
Have a lovely day @ all!
Hooray! Success from my end, anyway, on saving both a pdf file and Excel file to Dropbox directly from Gmail (on 5/22/18). How refreshing and heartening it is to have an issue fixed due to conversations on a forum like this! Thank you for listening and being so responsive. Go, Dropbox!
Problem solved. This is terrific!! Both PDF and Excel save to my Gmail successfully.
Thank you!
hi! heres a screenshot of the new error message im getting. i agree this may be something different than the original post (since its a different error message) thanks for your help
quick update. im actually only getting that error message if i try to save pdf files sent to me before the last "fix" new emailed pdf files seem to be saving fine, so i think im in good shape too. odd issue, but no ****** deal. thanks!
Hey all - thank you for your kind updates - much appreciated.
@gcorvin - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools available.
Thanks again and have a marvelous week ahead everybody!
UNfortunately I spoke too soon. Have started getting htis new error message again (screenshot attached) can you help? Thanks.
Apologies for the late response @gcorvin - are you still having this issue?
Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network?
Let me know what you find and we'll take it from there. Thank you!
Sadly yes. Have cleared cache but still happening on two desktops in 2 locations (different networks). Also uninstalled/reinstalled the extension with no luck. Odd thing, however, is that it doesn't happen every time (i.e. occasionally file will save). Seems to be only with pdf's, but not sure of that yet.
Thanks for kindly updating me on the matter - sorry to hear this persists for you @gcorvin.
As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation).
In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.
Thank you and enjoy the rest of your day!
Hi Again,
I may be responding to the wrong person, but I seem to be getting the error when I have the "new" gmail UI, but goes away when I go back to the "classic" interface (which I suspect most people are still using).
@Walter wrote: Thanks for kindly updating me on the matter - sorry to hear this persists for you @gcorvin. As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation). In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution. Thank you and enjoy the rest of your day!
