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Error 400 on signing in

I have a new phone and am trying to access dropbox for the first time on it. When I try to log in it gives me an error. "Sign in Failed. The operation couldn't be compelted. (dropbox.com error 400). Help

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[update]

Issue resolved :white_check_mark:

Hi all

Thanks for all reports and apologies for not replying sooner. Thanks @mark for pointing me here. Can you let me know if the issue persists?

@TreyInSD thx for informing this is working on your end!

All comments

paintsmeblue686

I am getting a error when I try to sign into my dropbox account. "Sign-in Failed The operation couldn't be completed (dropbox.com error 400)". My issues started with LiquidText not connecting / not allowing me to download pdfs into the app. I have restarted my iPad (running 11.2.6) many times (upwards of 10). Have restored my iPad twice. I can log use the app to log into a brand new dropbox account. I have reset my dropbox password. Now, neither dropbox nor Liquidtext are working.

Thanks!

Tknapp86

Same problem here “Trouble signing in Error 400”. New iPad Pro running latest iOS.

Wood_Black

I’m having the same issue. I’ve tried to sign in in my iPad and iPhone. No luck. Same message.

stickadude

Ditto iphone 10 latest updates installed

ajienikicio

Same problem. iPhone 7

johnvitale

I have the same issue iphone x update to latest ios

KDub1

Same Error on a new ipad loaded from a saved backup,

Dropbox App is upto date

IOS is up to date with version 11.2.6

Need a solution

TreyInSD

Same here. New iPad Pro.

theguy69

Hello paintsmeblue686,

can you login using dropbox website (or pc)?

https://www.dropbox.com

Cheers

Wood_Black

Woke up and now I’m back in. Happy it’s working but it absolutely sucks because I really needed to access my files last night.

TreyInSD

It’s not working

ultimatecin_73

I'm having the same issue on my new iPad Pro. I can log into the website fine, and I can also access Dropbox on my iPhone 8. I just can't log in on the iPad, I keep getting the 400 error message. Help?

Wood_Black

I did delete and reinstall it but that was only on the iPhone. It’s working again on both devices.

theguy69

Hi,

Can you share the info located at the log file:

on ipad/iphone

Get crash logs directly from your iPhone/IPad

On your iPhone/Ipad, navigate to the Settings app
Go to Privacy
Go to Diagnostics & Usage
Go to Diagnostic & Usage Data
You will see an alphabetical list all crash logs on your device

Hint: Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard.

Cheers

theguy69

Sorry, another question:

Have you updated iOS and your apps to the latest release?

paintsmeblue686 write that have the latest iOS firmware

Cheers

Mark

Sounds like theres been a slight downtime overnight.

Pleased its all sorted.

TreyInSD - could you try a reboot of your devices and try again? If that doesnt work I suggest logging a ticket at support - www.dropbox.com/support which you can then track at http://dropbox.zendesk.com

paintsmeblue686

Wow! Glad to know I wasn't the only one. As of this morning, dropbox is now working. But, I'm still having issues with its connection to LiquidText. But, I think that's an issue for them, not here. I did need to work last night, too. Oh well. Glad its working now!

Mark

Make sure you are using the most recent versions of LiquidText - older ones probably wont work now as Dropbox depreciated some old API recently

paintsmeblue686

Yes, I was. I was also logged on on my other iPhone (also running current software). It was really bizzare! Thanks for responding though!

paintsmeblue686

Yes, everything's updated. Or as updated as they can be (meaning as updated as possible within App Store). Truth be told, this slight glitch has made me leery of LiquidText's back-ups (there's no separate back-up, just the one buried within the app that saves in my iPad's Cloud backup - so the only way to recover data is by restoring a iPad via backup), so I'm now looking for a different method for my reading of pdfs.

Mark

Sounds like LiquidText have broke something in a recent update on the iPad side of things. Odd.

TreyInSD

Seems that was the problem. Account server must have been down. All good now. Thx for your help.

stickadude

Mine now up and running now too....

[update]

Issue resolved :white_check_mark:

Hi all

Thanks for all reports and apologies for not replying sooner. Thanks @mark for pointing me here. Can you let me know if the issue persists?

@TreyInSD thx for informing this is working on your end!

JB18

It was all back to normal the following day and haven't had any problems since. Thanks.