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Dropbox not working in MacOS High Sierra

After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing. Then I tried to uninstall and then install the dropbox again. However, when i press the dropbox icon after installation, it doesn't work at all and nothing happened. I tried the above procedures for few times and still nothing come out though I successfully install it. The dropbox even not showing on the menu bar or in finder box.

Any suggestions?

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Zeipo

It's working again! Great, thanks a lot!

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nonerpants

@Zeipo - Can you tell me if you use the free or paid version of Dropbox? If the free, how much space do you have available/how much have you earned? Trying to narrow down commonalities between these machines that aren't syncing . . .

Zeipo

I am using the free version. I earned quite some GB since I am using the service already for some years. In a nutshell, I earned close to 20 GB and 54% are still available. On the mac I have at least 400GB available, so this shouldn't be the problem neither. On my MacMini, Dropbox is installed as well and there I don't have any issues. But obviously Dropbox was already installed before I upgraded to High Sierra and since I have no SSD in the MacMini the new file system of High Sierra wasn't applied.

nonerpants

I am also on the free version and was gifted 500gb of free space from someone who worked at Dropbox (in trade for work I did for them) - I really think this is an issue related to the latest High Sierra version 10.13.2 and the new apple file system - someone from Dropbox elevated the issue for me via support ticket and I'm crossing my fingers they're able to help fix it today. Sigh.

Zeipo

I keep my fingers crossed as well but so far no changes.

nonerpants

I'm going to downgrade to Sierra. I've heard nothing but various troubles from friends with High Sierra and I'm hoping downgrading this new machine fixes this Dropbox issue for now.

Zeipo

It's working again! Great, thanks a lot!

rellinor

i have the same issues. Did you ever solve the problem???

Sanchez

Hi again, everybody,

I’m sorry to hear that you’re still experiencing this issue, and again I ask that you submit a ticket here for further investigation. This helps our team to keep track of all individual occurrences, and notify you directly when there’s any news.

Thanks!

croppfox

This fixed the problem for me too.

dbanks

It seems there were some solutions that worked but it wasn't clear from the posts which did and did not. I was able to get mine to work again. It was as simple as downloading and installing the app again. I did not have to remove my folders or the old app. It updated the app and immediately after the update was complete, my files began to sync again. I hope this solution is more helpful. Here is a link to the install.

https://www.dropbox.com/install

Jay

The trend I’ve seen so far in this thread is that users are reinstalling the Dropbox desktop application and the app works again. Then again, it doesn’t work, and Terminal commands work.

And then again, they don’t.

Since we don’t have these issues here, I can only speculate that perhaps installing an update for High Sierra somehow overwrites certain permissions or handles, making the Dropbox app stop working. Perhaps this is why reinstalling it is working sometimes since the correct Dropbox permissions return.

However there’s no way for me to check from my end here. Each user’s machine is different also, as even the exact same version of OS X could have different configuration for a plethora of apps, settings, and so on.

We’d highly recommend that if you’re still experiencing the same issue, to write to us directly so our support team can troubleshoot directly:

https://www.dropbox.com/support/email/dropbox_app/submit

ChrisBln

Hi there,

I have the problem that my dropbox is still downloading all documents, but doesn't upload any. We use dropbox for business in our company and actually I'm the only one, who has this problem (iMac 27" late 2012, High Sierra 10.13.3). On my MacBook (Sierra, not High Sierra) it works fine.

I tried everything, which was mentioned in this thread, but I got an error with your solution. I have two Dropbox Accounts (private and business) on the mac, there are name "Dropbox (Private)" and "Dropbox (SSE)". When I use the commands you wrote, I get errors "no file in that directory". When I change the path as mentioned in the screenshot attached (in German), I get an syntax error in the terminal: bash: syntax error near unexpected token `('

I would be very glad, if there is a solution for this. At the moment I have 300 files, which are in the queue for uploading and this is very disturbing for our business and especially for me. Thanks a lot in advance!

Bildschirmfoto 2018-02-08 um 23.17.14.png

Sanchez

Hey @ChrisBln, welcome to our community!

I think it would be better to put you in touch with our support team. You can submit a ticket here, and one of our agents can do some more account-specific troubleshooting with you. You’ll also have the option of having your case handled by one of our German-language support agents, if you’d like.

In the meantime, I noticed a discrepancy in your screenshot. The first paragraph is part of an instruction set for an Advanced Reinstall, but the commands you’ve listed are from another procedure. The latter is part of an entirely different process, for fixing permissions on some of your files that may be set incorrectly. When our support team sends you these instructions, they are edited to match your specific case, if it is determined that there is a mismatch in your Dropbox folder path. This is something that our support team will handle, once they’ve had a chance to take a look at your account’s details.

I hope I’ve made sense here

Have a great weekend!

patriciaB

I followed your suggestion... CRICKETS! from Dropbox except to send me dropbox installation instructions!!!!

Sanchez

Hey @patriciaB,

Have you gone through the advanced reinstall process? Also, let me know your ticket number, if you’d like, and I’ll check in on your case.

Thanks!

vfrrjq

I have the very same issue!

Jay

Hi there, what steps from this thread have you followed?

Could you include them in the next post and any alternative behavior when opening the app, and then what you expect to happen!