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Changes Bitrate and File size after sync.

altenae

Schermafdruk 2017-09-30 12.22.50.jpg Schermafdruk 2017-09-30 12.26.07.jpg

I hope someone is able to tell me what is going on here....

I have made a 4k 60PFS recording on my iphone 8 plus.

The file properties of this mov file is around 42 MB an the Bitrate is around 39000 KBPS..(see photo)

When this file is uploaded to Google Drive the file properties stays the same...(as expected)

However !!!

When I upload this file to dropbox the filesize became around 64 MB and the Bitrate has changed to 57000 (see photo)

The uploaded file is terrible to watch .... stuttering and stuttering etc....

Why is this changed after the upload to Dropbox ?
I would expect no modifications.

Have tested this a couple of times with the same outcome everytime.

Anyone ??

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altenae

Wow... you are 100% correct.
Seems the Original file is not playing very well on my computer. (high specs...;latest I7 and one of the fastest GeForce Card and still choppy)

Thank you very much for helping me out.
Now I know exactly what is going on.

Thanks !!

All comments

Mark

How are you uploading and how are you downloading (from where)?

altenae

@Mark wrote:
How are you uploading and how are you downloading (from where)?

From Iphone using the Google Drive and Dropbox app.

Uploading from Iphone 8 plus to Google drive = correct

Uploading from IPhone 8 plus to Dropbox = not correct.

Mark

You've not answered the question..... we cannot attempt to help if you wont. Dropbox doesnt change the files in anyway so something else is happening.

How are you redownloading them?

The website at www.dropbox.com/home and shared link etc.

altenae

I am redownloading bij the dropbox application on windows 10 and the sync tool on the Synology Nas server...
Both show the wrong Filesize and bitrate..

Also when I check the filesize in the dropbox webbrowser (so how it is on the the dropbox server) it also the wrong filesize...

It seems the change is done by the upload procedure.

The shared link of this example video:

https://www.dropbox.com/s/7ih72bmgs89lihb/Video%2029-09-17%2017%2009%2041.mov?dl=0

Mark

Are you using the Dropbox official apps to upload?

You using Camera Upload to add the file to Dropbox?

If so can you try adding it manually via the + symbol.

altenae

Are you using the Dropbox official apps to upload?

Yes

You using Camera Upload to add the file to Dropbox?

Yes

If so can you try adding it manually via the + symbol.

Did the manual with the + symbol and the share button ... tried all.
Stil the same adjustment to the file

Mark

iOS 11?
Which version of Dropbox?

I know there are some issues with uploading in iOS11 so it maybe worth logging a ticket at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com

altenae

Yes correct IOS 11.01

Dropbox version IOS 64.3.4

Dropox version 35.4.20..

Also did the upload test with Onedrive ans just like Google drive no adjustments...

It only happen with Dropbox

Mark

You need to log a ticket with support I'm afraid then.

Akay

Hi,

Could you provide the following information please to help investigate the issue further?

- Have you edited the movie in any way? Via Photos app on your phone, or iMovie?

- Do you have Camera Uploads turned on under the Dropbox iOS app settings?

- What is the selected option under "Settings -> Photos -> Transfer to PC/MAC" on your iPhone 8 Plus?

- What is the selected option under "Settings -> Camera -> Formats -> Camera Capture" on your iPhone 8 Plus?

- Please share a link to the smaller 42MB 39000 kbps video you mentioned via a support ticket. A link to the file in Google Drive should be fine.

- How are you uploading to Google Drive and OneDrive? Directly from your phone or from your PC?

- What PC OS do you have? Is it Windows 10?

Thank you.

Akay

altenae

- Have you edited the movie in any way? Via Photos app on your phone, or iMovie?

No it's not edited.

- Do you have Camera Uploads turned on under the Dropbox iOS app settings?

No it's not turned on anymore (due to the IOS restictions the app pauses after some time with big uploads)
I added this manual with the share and/or + button in the dropbox app.

- What is the selected option under "Settings -> Photos -> Transfer to PC/MAC" on your iPhone 8 Plus?

It's on Automatic...
Tried "Keep original" (When using the share button instead of the "+" button results in the correct original file !!)
The "+" button is still wrong

- What is the selected option under "Settings -> Camera -> Formats -> Camera Capture" on your iPhone 8 Plus?

It's on High Efficiency (Otherwise no 4K 60FPS)

- Please share a link to the smaller 42MB 39000 kbps video you mentioned via a support ticket. A link to the file in Google Drive should be fine.

https://drive.google.com/open?id=0BzAkDDjBTYGdTmttQ05TRXFKZlk

- How are you uploading to Google Drive and OneDrive? Directly from your phone or from your PC?

Direct from phone

- What PC OS do you have? Is it Windows 10?

Windows 10

Akay

Hi @altenae

Thank you for your quick response - that is very useful information. I would like to clarify a few more things:

- Could you provide more information on how you added the file to Dropbox via "share" ? Is it from the iOS Photos app using the "share" option on a video, then selecting "Save to Dropbox" as the option there?

- Could you provide more information on how you added the file to Google Drive? Is it directly from inside the Google Drive app via the blue plus button, or is it via the "share" option in the iOS Photos app, and then selecting Google Drive as the destination?

Thanks,

Akay

altenae

@Akay wrote:
Hi @altenae

Thank you for your quick response - that is very useful information. I would like to clarify a few more things:

- Could you provide more information on how you added the file to Dropbox via "share" ? Is it from the iOS Photos app using the "share" option on a video, then selecting "Save to Dropbox" as the option there?

- Could you provide more information on how you added the file to Google Drive? Is it directly from inside the Google Drive app via the blue plus button, or is it via the "share" option in the iOS Photos app, and then selecting Google Drive as the destination?

Thanks,

Akay

Open gallery => Select the movie => Sharebutton => choose "add ro Dropbox" ==> Correct upload and not changed !!

Open dropbox => Use the "+" button => Uploaded files is wrong !! (Changed size due to change of the bitrate)

Google drive seems to do the same !!

So share from gallery = correct

Add direct from the app = not correct

Akay

We investigated this, and there is no bug here. Dropbox is actually uploading the correct file, as is Google Drive. It's just the same file in two different formats.

- If you upload the 4k60fps video to Dropbox via the + button in the app, it uploads the original HEVC (H.265) encoded video that is provided to Dropbox via the native iOS api's. This is the highest bitrate possible video, and it's identical to the video that's inside your iPhone 8 plus. This is the 64MB video you are seeing. You will also see this same video if you set your iPhones "Transfer to PC/MAC" setting to "Keep Original" and transfer the video to your computer.

- If you upload the 4k60fps video to Dropbox from the iOS Photos app using the Share action, the Photos app will transcode the video to a H.264 video which has a lower bitrate. This is the 42MB video you are seeing.

- The video uploaded to Google Drive is also the H.264 video with a lower frame rate, and this should be identical to the 42MB video uploaded to Dropbox. If you upload the video to Google Drive via the + button in Google Drive I believe you will see the 64MB video upload.

- I acknowledge that the playback of the HEVC 64MB video on Dropbox.com is somewhat choppy. The video file itself is fine. This is related to the extremely high bitrate of the video and the corresponding CPU-intensive compression codec used. I believe only the iPhone 8 has great hardware-accelerated encode/decode for this codec so far. I've reported this issue and asked the relevant engineers to investigate.

All in all, the 64MB video in your Dropbox is the "highest quality" original raw video from your phone, with identical quality, resolution and bitrate to the one inside your phone. However the 42MB video will likely play back better on devices other than your iPhone, and will be more "compatible" if you want to share with others because the codec used there (H.264) is much more supported at this time.

I hope this information is helpful.

Akay

altenae