I had several files (mostly logos) that had a transparent background and they all have white solid backgrounds now. I have no clue what happened but it is causing me serious issues.
Dropbox is not editing your files... it is generating a copy of the file that does not include transparency and displaying that as a "preview" of your file to improve load times on their website.
Dropbox creates the image shown in the center which includes a white background. This means that dragging and dropping this image, or right-clicking and selecting "save image as..." will result in you downloading the Dropbox preview version. HOWEVER, if you use the "Download" button on the top right of the page, you will download the un-edited version of your file.
The problem is that while this change may have shaved a fraction of a second off page load time, it seems to have screwed up a lot of people's workflows as a result. I think Dropbox needs to consider changing it back or at least find ways to ensure these common workflows result in the desired outcome.
Dropbox is not capable of altering your files in such a way. If the files have actually changed to have a white background (and it's not just a display problem) then something else is the cause.
What on earth could have caused that? It's every one of my png files that is in my dropbox account. Some that were not stored on my computer. It's as if they were changed to jpg. I am able to open other png files with transparent backgrounds that are not in my dropbox account and they work just fine. Dropbox is the only common denominator.
Do you have one that you can create a link to and post here? This should be a file that doesn't contain any private information, children, sensitive/explicit material, etc. Basically, a file you don't mind showing to the rest of the Internet as an example.
Same for me. Here's the link. The hat was a transparent PNG but now has a white BG.
https://www.dropbox.com/s/e9sda4jrvj7fc3p/hat.png
The PNG uploaded is now 24 bit, which means no transparency. The original was 32 bit, with transparency.
This is happening to me too, this is causing problems for my business
Has anyone found a solution to this?
I can download each png as needed and they remain transparent. But I would like to drag and drop (directly from dropbox) into photoshop if possible. Does anyone know how to do this?
I do have dropbox installed on my mac but just "unsynced" my clipart to free up space.
Can I do what you're suggesting without having the files using space on my mac?
I am!
I too am having a similar issue. While on my computer, the backgrounds of the png files I created through mac powerpoint are transparent. When I upload them to google drive or other image hosting websites, the background remains transparent, but when I upload them to dropbox, the background turns white. Below is an example of an image before I uploaded it to dropbox and after I re-downloaded it from dropbox (The problem begins as soon as I upload it, apparent from the background appearing white on all dropbox-generated image links, displays, etc.).
If it is not dropbox causing the problem, what else do you think it could be?
I have just realised the same problem!
Checked many scenarios and it happens only inside Dropbox.
Before uploading, and after I download the same file from Dropbox, it has a transparent background as intended.
However, while in Dropbox it is always showing up ith white background, both in the Dropbox Preview and if I open a shared Dropbox link with another application such as Chrome Browser.
You people may say all you want that DropBox won´t edit the files, but it's happening anyway. The DropBox visualizer changes the image to a PNG without transparency (24 bits?) and if you download THAT image, it saves as a PNG with white background.If you download the file directly from the folder, it will save alright, with transparent background.What people are doing and resulting in a problem is visualizing the image and then saving it.It's clear that if you visualize the image inside DropBox and then save it and it lost the transparent background, that DropBox IS INDEED editing the file somehow, even if you blame the visualizer.
@Mark wrote:As has been said Dropbox simply cannot edit files, so you may wish to look at how they are being edited and uploaded. What applications are you using for that?
If the PNG files are being saved from Photoshop, there are several things going on. First, if there is a white layer in the backgroung where the layer is turned off in Photoshop, the white layer is still there but not visible. I'm guessing that while Dropbox doesn't "edit" the file, the layer gets flattened with the visible layer and the resulting file is combined. Not ALL applications support transparent PNG files unless the file itself is devoid of any "invisible" (there, but layer turned off in Photoshop) layers that might become visible if the application cannot distinguish between a layer that is visible and a layer that is not. Always advisable to take any invisible layers to the trash.I use PNGs with drop shadows and bezels all the time in many different applications, and I always remove any non-visible layers. I have not tried uploading such files to Dropbox (yet) but intend to, to see if removing any extraneous layers helps.
we are talking about files found on the internet and also personal files.as far as I know, when saving a PNG file, Photoshop doesn´t save layers. That happens if you save a PSD file.I mentioned in my previous post: DropBox PREVIEWER can´t show the image with transparency, but not only that, it really changes the file. And when you save FROM THE PREVIEWER, even saving as a PNG, it loses the transparency. Saving directly from the files list, without previewing before, works fine.
@rogerpenna You are absolutely right. I had it wrong. I just ran through the process of creating a PNG file (from a PSD file) *without* deleting the background layer, and the resulting PNG file shows only a single, flattened layer (it is, however, possible to save JPEG files with layers). So the claim is that Dropbox does no editing to the file. That is different from saying that it can handle displaying images on transparent backgrounds. Even if we're not talking about things like high-resolution corporate logos requiring transparent backgrounds that are placed on client images (for example), I use smaller images with transparencies for producing custom diagrams and workflows where I want certain elements to "pop" or look three-dimensional, so I have libraries of hundreds of transparent .png files used for this purpose. They would simply not work with white backgrounds. So, I am concerned about this limitation, unless someone has found a solution. Anyone? Anyone?
@tomboates Thanks for the great explanation of what's going on here. It's correct that attempting to drag-and-drop a cloud-generated preview of your image is not the same thing as the original image. This is true for most file formats, to my understanding: if you're routinely dragging the preview image into Photoshop, etc. then you're actually getting a scaled version, not the original file. It wouldn't be much of a preview feature if you had to wait for a 50 mb PNG to download!
Additionally, when you drag-and-drop the preview image out of your browser, that's not actually a functionality provided by Dropbox. The ability for images embedded in web pages to be dragged out of the window and saved is a Chrome/Firefox feature. Dropbox isn't trying to trick you by letting you drag low-quality copies!
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
