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Clean My Mac update caused TOTAL FILE RESYNC

I just updated clean my mac ran it and now my Dropbox is resyncing ALL THE FILES. What went wrong? I don't want this to happen again.

Thank you.

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Storyer

Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app.

Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed.

Have a great day!

Regards,

Volodymyr

All comments

Mark

Sounds like CleanMyMac has updated some sort of metadata within the files (e.g. last opened/edited etc.) which need updating (Dropbox only sees the changes not what changed).

Also, as an aside, it wont upload everything again - it'll only upload the hashed changes.

faustlaw

How can I prevent it from happening again. It really hogs the system for 24+ hours.

Rich

If the files are actually changing, you can't. They have to finish syncing. Are you sure it's actually re-syncing all your files, and not just re-indexing them? If CleanMyMac cleared personal settings, and the Dropbox database was part of that, to Dropbox it would be as if you had a new installation and it would need to index all of your files.

faustlaw

You're right. It's re-indexing. It did it again yesterday when I used Clean my Mac. How can I stop it from doing that every time I clean? Any ideas? I must have something set wrong.

Jane

Hey @faustlaw,

Thank you for getting in touch with us in our Community channel!

Can you please make sure that you are running the latest stable version of the application and that you have not Symlinked other applications to point to the Dropbox folder?

If your mac OS keeps syncing/ re-indexing, please let me know here.

Kind regards,

JaneA

Rich

When Dropbox indexes your data, a local database of your files is created. Dropbox uses this database to keep track of what files are stored locally, what files need to sync, etc. If the cleaning apps remove this database during their drive cleanup, Dropbox will have to re-index your files.

graemetic

@Rich wrote:
When Dropbox indexes your data, a local database of your files is created. Dropbox uses this database to keep track of what files are stored locally, what files need to sync, etc. If the cleaning apps remove this database during their drive cleanup, Dropbox will have to re-index your files.

I'm having exactly the same problem with 40,000 files re-syncing every time. What is the Dropbox database file called so I can add it to the "Ignore List" i Clean My Mac?

dominichare

Can we get an answer to this?

arigoldfilms

FOLKS I HAVE THE SOLUTION. The problem is cache-related. When you remove Dropbox cache files, the application needs to reindex the database.

If you want to avoid this process, add Dropbox cache files to ignore list.

To do this, run CleanMyMac's System Junk module...
...press "Review Details"....
....in the search line type "Dropbox"
...right-click or command-click on located files....
select "Add to Ignore List".

Voila. Next time you Clean, your Dropbox should be fine.

graemetic

Excellent thanks, that was a really simple fix.

faustlaw

I have done this several times but it does NOT IGNORE. Dropbox cache shows up every time and I have to de-select it to stop the re-indexing problem. Help!!! Any other ideas????

faustlaw

Yes, it is but how do I get the "add to ignore list" to stick?? The DB cache shows up on every clean. Help!!

graemetic

Spoke too soon! Just ran the maintenance utility on CleanMyMac 3 and now have a couple of hours of frustratingly slow performance as my 55,000 dropbox files resync! CMM is definitely going in the bin now.

arigoldfilms

I suggest CleanMyMac customer service if the Ignore List isn't sticking for you. They'll reply within a day or two. Please share the solution with this forum.

faustlaw

I think it's the maintenance utility also. I just ran clean, unchecked the DB related files because it doesn't ignore DB file and no sync. THEN AFTER maintenance, it's resyncing again. I hate this. Please HELP!!!!

faustlaw

20170723_085010 It's resyncing now, not re-indexing. What is going on with CMM? I may have to dump it. It's interrupting my work.

Any new suggestions?

faustlaw

20170723_085119 I updated to latest stable version and still having the problem.

faustlaw

20170723_085408 I have tried to use ignore list but it doesn't stick for next clean.

faustlaw

20170723_085447 It doesn't stick. Next time DB files show up again. I uncheck them now. However, it just happened again -- resyncing 400,000+ files. Ugh. I think maintenance may be doing it now?

arigoldfilms

Definitely contact CleanMyMac tech support. They will help.

Storyer

Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app.

Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed.

Have a great day!

Regards,

Volodymyr