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Download fails at 315mb every time

I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?

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Hi all

Thanks for your patience on this. I have great news!

Our dev team has identified the issue and fixed it. The fix is now being rolled out.

Thanks again for reporting and being vigilants of our community

All comments

ivrss

Dropbox needs to fix it and we need to know what are they doing and when it will be fixed.

I like Dropbox but I'm testing now Onedrive and Googledrive.

Selmita

One of my customers said she was finally able to download the files after downloading Dropbox to her PC. While I'm happy for her, I cannot possibly ask my customers to install Dropox to download their files. It's ridiculous and complety defeats the purpose of using Dropbox in the first place! Now everytime I get a new order I'm afraid I'll receive a message from a customer complaining about this issue. This will lower my shop's ratings and hurt my business. I have a Pro account, but I wonder, is every Dropbox user facing the same problem? Are Business accounts affected as well?

Svetislav M.

I also have this issue!

It fails arround 315MB. In just few occasions I was able to download one of mine file (700MB and 1.49 GB size), but in 99 of 100 times, it fails.

I've just tried some file that I've uploaded in 2015, it failed at 315MB also.

Lost a few days with this issue.

I'll have to split the files into 300MB parts and reupload.

I have a Pro account. It's sad that this issue is not yet resolved.

Harry_S

Hello everyone,

I posted on this topic over 2 weeks ago with the exact same problem most people are encountering - Files failing at 315mb, and I am amazed Dropbox still have not fixed this problem! Or even officially addressed it/apologised for it. It has forced myself and others to start using other services, which I would strongly recommend to all of you. (WeTranser & One drive, to name a few).

There is a quick fix for dropbox in the meantime I have tested, that a few other people have posted in this thread (Thank you!). Use Firefox as your browser, and pause the download shorty before 315mb, then resume it and it will get past the 315mb, they do the same around 600mb, etc etc. It is very inconvenient as you need to closely monitor your downloads, but it will work in the short term while you decide on another service to use...

Good luck everyone!

Laureline

Hi Harry and all,

And thanks for your patience.

Our engineering team is working on this issue.
The main problem that we are facing at the moment is that files don't constantly fail to download.
We are still working on finding the cause of this issue.
We will keep you posted once it's fixed.

Have a nice day!

okay

Still having this problem. I'll try the temporary pause/resume workaround until a proper solution can be found.

COACH

Exactly the same problem stated previously.

I'm sharing video files of around 500mb regularly with customers.

This issue is crashing the whole workflow of sharing as most of the downloads stops at 317mb in Chrome / 330mb in Safari and Firefox.

It makes no sense to ask clients for using dropbox desktop application or try the Mozilla 'temporary' solution.

Since many of us are Pro users, at least keep us updated with any progress.

Not hearing back for too long is going to force us to look for permanent alternatives.

Thanks

Hi all

Apologies for the delay in getting back to you here. As Laureline mentioned above, we're working on a fix for this as we speak. We'll update this thread as soon as I have more news.

Thanks again for your patience on this matter,
Ed

Petr_Falek

Thank God. :-)
PF

COACH

great to hear, thanks

JudiEvans

Ed, it HASN'T been fixed.
I can now download a 406MB file, but that's no good because I'm trying to download a 426MB file!!
Pls can you re-look into this? URGENTLY!!

Petr_Falek

Hi EvansJudi.
From 01-25-2017 loading large files regardless of their size.
I have a problem with low download speeds!
Petr

robertgelston

I'm tring to upload files ranging from 23 MD to 160 MB and DB fails. When are you going to fix this?

Laureline

Hi Robert,

This issue was fixed last month.
If your files still fail to download but are much smaller than 315MB, it's another issue.
Have you tried on a different browser? If yes, on which browser is the download failing?

Thanks

spinx

i've been having trouble to download some files from dropbox. I click to download the file, it starts, but then it stops, saying it Failed

Jane

Hey @spinx,

Welcome aboard!

There are many reasons why this may be happening, hence I moved your post here, just to get an idea, though I 'd like to ask you whether @Vivian 's answer on the first page answers your query!

Let me know if you need further help!

Thanks,

JaneA