I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
The resumed download failed again at 628mb, so 314mb in, so it is limiting downloads to 314mb
I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.
Sometimes there is a language barrier so it's hard to know for sure, but it sounds like the downloads never finish or time out.
Normally I would call this an end user problem related to their ISP but more and more clients are reporting this issue so I'm wondering if there is an issue on the Dropbox server side.
Any help would be appreciated.
KIPD wrote: The download strarted but after a couple of minutes it stops and never start again. It hangs completly.
The download strarted but after a couple of minutes it stops and never start again. It hangs completly.
Do you happen to know how much of the file has downloaded when it hangs? There's another issue posted on the forums with downloads stopping at a certain file size. If this is the same issue, I'll merge your post into that thread.
Justin P.2 wrote: I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.
There seems to be an issue with downloads stopping at about the 315MB mark. Does this seem about right for your clients? If so, I'll merge this thread into the larger one which discusses that issue.
Yes! One client specifically said it keeps stopping at 314MB. The weird thing is that it's not for all my cleints. Some are downloading larger files with no problems.
Unfortunately, I don't have the computer/browser specs of all my clients.
Let's hope it can be resolved soon.
Justin
Of course I tried both of my problem download links. The first one stopped at about 50% and a file size from about 371MB the second one now proceed successfully.
BTW: The first one (50% and 350MB) shows me now an Error "Network-Error" but the second one is still downloading and finished the download later.
as I could remember, the second one (which now has downloaded probably), stopped at the same file size from about 371MB.
Hello.I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.80% of the dropbox is used.What seams to be the problem? Please advise!Thanks
Layitfar wrote: I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.
I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.
There appears to be an ongoing issue with this. I'm merging this thread into the larger discussion that's already taking place.
I've just spoken with a contact within Dropbox and they tell me that this is a known bug and that they're currently working on a solution. I'll post more if and when I get it.
Thanks. I'm glad that this is now known issue and being addressed. At first I thought it was my client user error or computer/ISP issues but it kept happening for both US and international clients of mine.
I send lots of larger files so it's starting to impact my workflow and time because when there is an issue, I have to resend the larger files via WeTransfer and then things start to become scattered.
Any news on this?
I'm having this issue and it downloads up to 315 and then stops!
Hello there,
I'm trying to download to my computer a a file of aprox. 3GB that was shared with me. I have a free Dropbox account. Every time I try to dowload, it starts and the stops after about 312MB. Can you please help me resove this? Do I need to upgrade to a paid account? I get no message and my computers shows the file as completed but it's just a fraction of the complete file...
Thanks a lot!
same problem here. it's really a big issue....
The problem continues to this day, January 16, 2017, single files, over 315MB are stopped from being downloaded at that point, I see no one here replying with a solution. A note to Dropbox staff, if any are reading this, my business is being harmed tight now by this. Please fix this asap or I will immediatelyt go to another service.
Same for me....and I started this thread in December. It's a disgrace.
There is one way to complete the download though.
Use Mozilla and then when it fails hit 'retry' and it will pick up where it left off and complete the download.
Not very professional but it works.
Breaking News ... I wanted to tryout PatrickF's Mozilla hack (i.e. "retry" after failure, but tonight everything was apparently working normally. My five disc image files (approx. 3.2 GB each) all downloaded smoothly and quite fast even.
Don't take my word for it, of course. I don't speak on behalf of Dropbox ... speaking of which, I must say I am less than impressed with their service to subscribers.
Surely a good portion of those having had the problem with large files are paying customers who rely on this for distribution to their own clients or customers. And not only do things like disturb their operation ... when there is n information from Dropbox, many of us have probably wasted time trying to figure out: is anything wrong with the files, delete and upload from scratch, is anything wrong with the connections or our users and google, google, and so and so forth.
They really ought to send us some information as soon as they become aware of such a problem, so we can inform our clients, and so we don't have to spend time trying to figure i something else is wrong. They do have email addresses for all accounts, as far as I know!
But anyway, the files in question here, did download fine without exception today.
For Jens_DKTry again later and report.I also noticed 1x (29 December 2016), it works, but it lasted only a limited time. Today exam again unsuccessful.The only improvement is that it is possible to select CONTINUE and withdraws additional cca 315 MB.
I repeat - of competitive Cloud same downloading files without any problems.
I would welcome information from Dropbox here. This waiting is bad.
PF
CZ:Pro Jens_DKVyzkoušej později znovu a podej zprávu.Také jsem 1x zaznamenal (29.12.2016), že to funguje, ale trvalo to jen omezený čas. Dnes zkouška opět neúspěšná.Jediné zlepšení je, že je možné zvolit POKRAČOVAT a stáhne se dalších 315 MB.Opakuji - z konkurenčních Cloud stejné soubory stahuji bez problémů.
Uvítal bych zde informace od DROPBOX. Toto čekání je špatné.
I have the exact same issue. I have files that have been successfully downloaded over and over again for months and months, and yet since last December, more and more customers send me angry messages about that 314 MB error. This is seriously harming my business. I've chosen Dropbox because it seems like the most reliable and professional file host, but given the fact that I sell digital downloads for a living, this issue cannot continue. I've tried switching browsers, deleting my cookies, and nothing helps. I have a Pro account with enough space, so that's not the issue either. Can someone please help us?
Hi everybody!
I have a solution for this problem.
The best is to use Mozilla Firefox browser, start to download, start and monitor your downloads.
When you downloaded around 305 MB, right click on the file and choose "Pause", wait few seconds and click "Resume".
Monitor again, and when you downloaded 615 MB, again right on the file and choose "Pause", wait few seconds and click "Resume".
And, repeat and continue the same process every 305 MB, depends how big is your file.
All the Best!
Amy
