Lost all my dropbox files

Question

I pay for a drop box subscription. Today I had to request to reset my password. When I did that and tried to reopen on my desktop, my account did not restore & it does not show my paid plan. It is now showing as the "free" plan and all my years files are missing. Is there any way to speak with someone live and drop box to help me find my paid plan and restore years worth of work?

Mark · Answer

The link I gave you takes you to the page here.

ShawnFINS_2003 · Answer

Thank you Mark. I do know which card I use, but can not find in the link how to find my account with the credit card

Mark · Answer

You have almost certainly actually set up a new account rather than logged in to a current one.

Double check the email address and HOW you log in - remember that things like GoogleMail.com and GMail.com are one email address at Google side BUT would create 2 accounts here.

If you pay via card you can use this link to find the email linked to the account.