I copied my files to a new computer, but my files aren't syncing on Windows

Question

New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there.

But nothing. The download queue is just stuck there. Same files are seen "downloading" for hours.

1. Did I Pause and Resume Dropbox? Yes.

2. Did I stop and start Dropbox? Yes.

3. Did I start the computer more than once? Yes.

4. Did I delete .dropbox.cache and restart the computer? Yes.

Not sure how to proceed.

Jay · Answer

Thanks for the image, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

olap · Answer

Yes, I did. There is no error message. Hope the image I included helps.

Jay · Answer

Hi @olap, thanks for bringing this to our attention.

When you installed the Dropbox desktop application, did you follow the steps in the 'Advanced settings' option to locate the old Dropbox folder?

You can see how this works in Step 11 in this article.

If you can share any error messages, screenshots or OS/Dropbox specs, that'll help me narrow this down much faster.