The context menu and syncing icons are missing on my Mac device.

boazbentur

hey

for some reason , suddenly the online only and offline options when you right click a folder or a file are not showen. everything worked perfect until today and i havnt changed anything. what can it be ? it doesnt even shows the signs on the folder or files which one is on the computer and which is online.

im working mac , didny do any update or anything, until yesterday everything worked good

Megan

Hi @boazbentur, thanks for posting here today, let's dive in!

To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu bar (next to your Wi-Fi icon). 

It might sound trivial but have you tried quitting the app, and then signing in again?

Apart from the missing right-click options, is the Dropbox app working and syncing normally? For example, if you add a file to your Dropbox folder, does it sync to your account online?

Could you also follow these steps to see if they help?

Lastly, I would appreciate it if you could send me a screenshot of what you see when you right-click a folder or file inside your Dropbox folder.

Keep me posted!