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Syncing fails in regards to my FolderSizes 10 program file on Windows 11.

Roger B.30

I run the Dropbox desktop app on a Dell Inspiron 15 3530 laptop under Windows 11 Pro. I recently installed a program and gave its link the same permissions (total access for myself and INTERACTIVE) I give my other apps. However, this app's link refuses to sync. I've clicked the Dropbox icon (with its current red flag) and allowed Windows and Dropbox to change the permissions so the link will sync. After about thirty seconds, I'm told the problem is fixed, but a second later the problem comes back. This app—FolderSizes 10—is the only app I'm having trouble with; I've uninstalled and reinstalled it, but I still get the same problem. The chatbot recommended moving the app to the Dropbox folder, but that doesn't make any sense to me. Can anyone help me with this?

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Nancy

Welcome back to the forum, @Roger B.30. Hope you’re doing well.

Can you clarify how this app works exactly? How was this link created? Do you mean that you added it to your local Dropbox folder and it's not syncing to your Dropbox account online?

I'd also like you to copy and paste a visual of the red flag you’re seeing (on the Dropbox icon).

Finally, can you share the Dropbox app’s syncing status and app version with me?

We’ll go from there.

Roger B.30

The link was created by the FolderSizes 10 installer.

The syncing status is "1 file is unable to sync".

Here is what I get when I try to sync:

When I click "Fix", I'm asked to allow Dropbox to change permissions; when I agree, both Dropbox and Windows "grind" for about 30 seconds. I then see a notice that the problem has been fixed; that notice disappears, but the file still doesn't sync.

I'm running Dropbox version 262.3.3075.

Jay

Hi @Roger B.30, that .LNK appears to be a shortcut file to a location of a file.

While there shouldn't be any issues to have it synced, is the shortcut necessary for the program you're using to function correctly?

Roger B.30

Jay, I'm trying to back up the link (along with my other tool links) to Dropbox. I had no problem syncing the link to the previous version (FolderSizes 9).

BTW, I deleted the old link and created a new one; I get the same lack of sync.

Jay

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.

You can submit a ticket to the team via this link while logged into your Dropbox account.

Roger B.30

I tried contacting support, but all I get are empty pages. How exactly do I get in touch with support? (I'm a Dropbox Plus person.)

Megan

Hey there, @Roger B.30!

I'd be more than happy to help you open a ticket with our Support. However, before we switch to email communication I'd like for you to try one more thing.

Based on the app version you are currently using (262.3.3075), it looks like you have the beta version installed instead of the stable one. This could be the culprit behind the issue. Can you try to uninstall Dropbox from your computer using these steps?

Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

After that, please check the app's syncing status and let me know. If the issue remains, please follow these steps in order to fix the hardlinks for your Dropbox files.

Roger B.30

First, my Early Access toggle was OFF—I don't know how I got the beta version.

I uninstalled and reinstalled Dropbox per your instructions, but the link still won't sync. I tried to update the Hardlinks, but I couldn't find the "Fix Hardlinks" button. What do you recommend

Megan

Thanks for the heads up @Roger B.30!

I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks a bunch!