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Dropbox desktop app indicates "sync planned" for folders but no sync happens.

HansvS

I worked without any problems for many years with my basic Dropbox account. Suddenly I discovered that for a numer of folders the desktop app indicates " synchronisation planned" and no longer actually performs the sync. New files added and changes made are also not visible in the browser version of Dropbox. How can I get these folders synced again?

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Windows

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HansvS

Hi Megan

In between I found out that something else was the cause of what happened. In order to speed up starting my PC it appeared usefull not to start a number of apps at startup. I therefore disabled automatic start of Dropbox, without knowing what would happen. Now I switched it back to starting when I start my PC and indeed the Icon appears again. I think problem solved!

So it was actually very helpful that you induced me to search for the icon and it helped me to solve the problem. Thanks a lot!

HAns

All comments

Megan

Hey there, @HansvS, I'd love to help you out with that.

As a first step, could you please confirm the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu or task bar, next to your WiFi.

How long has this been an issue, and can you try signing out of the desktop app, and then sign back in?

Lastly, if you could send me a screenshot of the "sync planned" message, I'd appreciate having a visual. Thanks a bunch.

Keep me posted, and we'll take it from there!

HansvS

Hi Megan

Thanks a lot, there is something really weird happening.

I observed that in area of my taskbar with hidden symbols no such icon of Dropbox is found while it certainly has been there in the past.. So I searched for the desktop app and clicked the app found. Afterwards a screen popped up with a huge amount of files to be synchronised and the sync also started.

My files are up to date now, but I have no clue whether they will stay so or how to avoid the stop from repeating. Also I still have no answer to your question which version is my app. Is there another way to find the answer? How can I get that icon back with its hidden friends on my taskbar?

Megan

Hey @HansvS!

Could you try reinstalling the app using this link? That should do the trick. Once reinstalled, you should see the Dropbox icon in your taskbar. Hovering your mouse over it will display the app's version.

Regardless, I'm glad to hear your files are now syncing properly. It sounds like the app might have been closed, and opening it forced the sync to start. 😊

HansvS

Hi Megan

So it was actually very helpful that you induced me to search for the icon and it helped me to solve the problem. Thanks a lot!

HAns

Walter

We're happy to hear it's sorted now and thanks for keeping us in the loop too @HansvS. Let us know if anything else comes up in the future and have a lovely week ahead!