Application Affected
Dropbox Desktop App
Device
M1 MacBookPro 2021 14”
Operating System/Browser (if using the web)
macOS 15.7.7
Dropbox App Version (if using the app)
258.4.3749
Question or Issue
Dropbox will not let me open.
I have tried uninstalling, re-installing, etc etc but nothing is working.
This happens after I change the name of the home directory from “carlosleon-xjimenez” to “CLX-03”
I deleted the Dropbox folder because all the data is in the cloud.
The pop-up warning window says: “Couldn’t start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help:
/var/folders/9n/j3jhj3hx7fz_mk38f2gn_mrh0000gn/T/dropbox_errorg1soaf2.txt “
Opening the link to the given file, I paste here following, the coded error report:
bn.BUILD_KEY: Dropbox
bn.VERSION: 258.4.3749
bn.constants.WINDOWS_SHELL_EXT_VERSION: 95
bn.is_frozen: True
machine_id: d047b4dc-1dd3-5c4a-a94c-e6e8cf428717
pid: 1560
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='CLX-03', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='clx', pw_dir='/Users/CLX-03', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='CLX-03', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='clx', pw_dir='/Users/CLX-03', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/CLX-03'
appdata: '/Users/carlosleon-xjimenez/.dropbox/instance1'
real_path='/Users/carlosleon-xjimenez/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-pypkg.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-pypkg.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/9n/j3jhj3hx7fz_mk38f2gn_mrh0000gn/T'
real_path='/private/var/folders/9n/j3jhj3hx7fz_mk38f2gn_mrh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1606, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs
File "<frozen os>", line 215, in makedirs
File "<frozen os>", line 215, in makedirs
File "<frozen os>", line 225, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/carlosleon-xjimenez'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 11035, in main_startup
File "desktop/dropbox/client/main.py", line 3320, in initialize
File "desktop/dropbox/client/main.py", line 2070, in startup_low
File "desktop/dropbox/client/main.py", line 1615, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs
File "<frozen os>", line 215, in makedirs
File "<frozen os>", line 215, in makedirs
File "<frozen os>", line 225, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/carlosleon-xjimenez'
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I will thank a guidance to revolve the problem.
