Random disconnection between NAS Cloud Sync and Dropbox account.

Froggger

Hi Guys,

Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from dropbox account. I have had to log in twice now to the NAS to reconnect eachtime and then it starts to Sync. Any ideas why this keeps happening? My current DSM Version is DSM 6.2.4-25556 (update 8) and the sync cloud is also up to date.Thanks in advance.

Megan

Hi there, @Froggger, welcome to our Community!

From our side, we want to make sure everything is up and running exactly as expected with the Dropbox app. If you haven't done so yet, you can easily check your app version by hovering over the Dropbox icon in your menu bar or system tray. If it shows that you are on the latest stable version, you are all set!

To help us isolate what might be causing the disconnect, it would be incredibly helpful to notice whether the Dropbox app itself continues to work normally when the drop happens. Additionally, we recommend double-checking that a firewall or VPN setting isn’t accidentally interrupting the network connection. Since these setups usually rely on Synology's Cloud Sync configurations, reaching out to Synology Support directly will be your best next step for specific troubleshooting.

Please let me know if you have any other questions along the way, I'm more than happy to help!