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I linked a new computer and now everything is disorganized with many selective sync conflicts

boazbentur

I got a new Mac and installed the Dropbox app. After that, everything became a mess both in the desktop app and in the browser. I see many folders marked “selective sync conflict,” and everything looks disorganized.

I want to get it back to how it was before. I didn’t intend to sync anything locally — it was supposed to stay as online-only files. Now it seems like things have changed even in the browser view as well.

How can I restore it to the previous state?

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Hannah

Hi there, @boazbentur, thanks for your post.

Generally, a selective sync conflict means that you had a folder somewhere in your Dropbox folder which you removed with selective sync, then went to that same location and created another folder with the same name and then synced back the original folder to that same location.

Not sure how this came to apply to your specific case, so let's see what we can find.

How did you connect your new computer to your Dropbox account? Did you simply install the Dropbox desktop app and signed in to your account?

Or did you perhaps use the migration assistant and migrate your Dropbox files over from your old Mac?

Any additional info you can provide about the process you followed, will be really helpful.

Thanks!

boazbentur

hey thanks for the replay.

i just opened dropbox , i used time machine from my old mac . i wanted it to be exactly like in the browser

Hannah

Thanks for the update, Boaz.

I think it's the time machine involvement that caused this, but hopefully, we'll be able to fix it. The right steps would have been to simply install the desktop app to the new computer and sign in with your credentials.

Now, there's no automatic way to resolve the selective sync conflicts, but what you can do is compare the original with the conflicted folder and consolidate the files manually, if they are different, and then delete the (empty) conflicted folder.

If the selective sync conflicts also synced to your online account, you could take a look at our rewind feature as well.

It will allow you to return your account to how it was at a specific point in time. You can read more about it here.

boazbentur

ok , so i can do it alone ? i contact in support and after a long talk with the ai agent he said that they will do it for me and that they will contact me in e mail, i asked to go back to how it was two days ago

Hannah

Oh, okay, that's great then!

The team will definitely do that on your behalf; I located your ticket and I see it's with the appropriate team.

I passed your comments along as well and raised the priority of the ticket, so you'll be getting an update soon.

Let us know if you need anything else.

boazbentur

thanks a lot. just to know for next time - can i do it by my self if needed ?

Hannah

Not a problem!

There is indeed the rewind feature I mentioned in my reply above, which would allow you to roll your account back to a certain point in time.

I hope this helps!

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