I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.

Question

Hello,

after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message:

bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id: b62c775d-9597-4639-809d-8deeb2c16555pid: 9668cwd: 'C:\Program Files (x86)\Dropbox\Client'     real_path='C:\Program Files (x86)\Dropbox\Client'           mode=0o40777uid=0gid=0     parentmode=0o40777uid=0gid=0HOME: Noneappdata: 'C:\Users\Silja_Fischer\AppData\Local\Dropbox\instance1'         real_path='C:\Users\Silja_Fischer\AppData\Local\Dropbox\instance1'               mode=0o40777uid=0gid=0         parentmode=0o40777uid=0gid=0dropbox_path: None                    not found              parentnot foundsys_executable: 'C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'                real_path='C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'                      mode=0o100777uid=0gid=0                parentmode=0o40777uid=0gid=0trace.__file__: 'C:\Program Files (x86)\Dropbox\Client\250.4.3245\python-pypkg.zip\dropbox\client\ui\common\boot_error.pyc'                real_path='C:\Program Files (x86)\Dropbox\Client\250.4.3245\python-pypkg.zip\dropbox\client\ui\common\boot_error.pyc'                      not found                parentnot foundTMP: C:\Users\SILJA_~1\AppData\Local\TempTEMP: C:\Users\SILJA_~1\AppData\Local\Temptempdir: 'C:\Users\SILJA_~1\AppData\Local\Temp'         real_path='C:\Users\Silja_Fischer\AppData\Local\Temp'               mode=0o40777uid=0gid=0         parentmode=0o40777uid=0gid=0Traceback (most recent call last):  File "desktop/dropbox/client/main.py", line 6976, in _setup_root_for_account  File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account  File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result  File "desktop/dropbox/sync_root/manager.py", line 382, in create_root  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _registerPermissionError: [WinError -2147024891] Access is denied

I was able to have Dropbox in C:\ but there is not enough disk space to host it.

Thank you for your help.

IMCCIM

Nancy · Answer

Hey @IMCCIM! Thanks for your post.

It looks like you’re experiencing a similar issue to this one.

Can you perform an advanced reinstall of your Dropbox app, and let me know if that fixes the issue?

Keep me posted.

IMCCIM · Answer

Here is the error message in more legible format:

bn.BUILD_KEY: Dropbox

bn.VERSION: 250.4.3245

bn.constants.WINDOWS_SHELL_EXT_VERSION: 90

bn.is_frozen: True

machine_id: b62c775d-9597-4639-809d-8deeb2c16555

pid: 9668

cwd: 'C:\Program Files (x86)\Dropbox\Client'

real_path='C:\Program Files (x86)\Dropbox\Client'

mode=0o40777uid=0gid=0

parentmode=0o40777uid=0gid=0

HOME: None

appdata: 'C:\Users\Silja_Fischer\AppData\Local\Dropbox\instance1'

real_path='C:\Users\Silja_Fischer\AppData\Local\Dropbox\instance1'

mode=0o40777uid=0gid=0

parentmode=0o40777uid=0gid=0

dropbox_path: None

not found

parentnot found

sys_executable: 'C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'

real_path='C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'

mode=0o100777uid=0gid=0

parentmode=0o40777uid=0gid=0

trace.__file__: 'C:\Program Files (x86)\Dropbox\Client\250.4.3245\python-pypkg.zip\dropbox\client\ui\common\boot_error.pyc'

real_path='C:\Program Files (x86)\Dropbox\Client\250.4.3245\python-pypkg.zip\dropbox\client\ui\common\boot_error.pyc'

not found

parentnot found

TMP: C:\Users\SILJA_~1\AppData\Local\Temp

TEMP: C:\Users\SILJA_~1\AppData\Local\Temp

tempdir: 'C:\Users\SILJA_~1\AppData\Local\Temp'

real_path='C:\Users\Silja_Fischer\AppData\Local\Temp'

mode=0o40777uid=0gid=0

parentmode=0o40777uid=0gid=0

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 6976, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result

File "desktop/dropbox/sync_root/manager.py", line 382, in create_root

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register

PermissionError: [WinError -2147024891] Access is denied