The desktop app freezes on macOS with a "Reconnecting to the internet" error

Question

Dropbox Desktop app on macos 248.4.3576 stopped syncing with error message "Reconnecting to the Internet. This may take a moment".

I tried:

- restarting the mac

- removing all apps that may interfere - tailscale, VPN, firewall, etc.

- connecting via LAN or via WiFi

- reinstalling Dropbox

Nothing worked so far. Google Drive and other apps are syncing without any issues.

Any ideas how to fix this?

Megan · Answer

Hey there, @andrei_t!

Can you please let me know the app's exact syncing status as shown in your menu bar?

Also, could you try signing out and then back into the app? Maybe that will do the trick. Finally, can you please check if Private Relay is currently enabled on your device?

Hannah · Answer

Oh, I don't see it in your original post, Andrei, sorry, but thanks for the update here.

Can you check if you're able to access your files on the Dropbox website as normal?

If so, I'd next suggest that you perform an advanced reinstall of the Dropbox app, to see if that helps at all.

andrei_t · Answer

I've been using the offline version of the app for macos desktop, the same one you linked in your message. I believe I mentioned it in the post.