My Mac desktop app is unable to sync a file, even though I've removed the invalid character.

Thom_C

Operating System

macOS11.7.10
Dropbox App Version (if using the app)

244.4.6580
Syncing Status

1 file is unable to sync

Issue

While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost immediately, but not before Dropbox had registered it as a file that it couldn't upload.

Now I'm getting a constant message about how "1 file is unable to sync" and telling me to remove the special character.

But that file effectively doesn't exist anymore (at least not with the faulty name). I therefore can't "view" it or "fix" it. And there doesn't appear to be a way of getting Dropbox to drop the matter.

How can I get Dropbox to dismiss this now non-existent issue?

(The file with the corrected name is syncing just fine, I can view it on Dropbox[dot]com, etc.)

Mark

Have you tried simply restarting Dropbox? Often a pause and restart of Sync will work. 

Another thing to try is dragging the offending file out of the Dropbox folder, wait for it to sync to green tick and then replace.