Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)

qianjincn

Hi everyone,

I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help.

I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices.

However, on my two Mac laptops, when I add files into the local Dropbox folder, the app gets stuck on "indexing" and does not proceed to upload or sync the files.

Here is the situation:

- Web uploads: working normally

- Other devices: syncing correctly

• Local Dropbox folders (2 laptops): stuck on indexing, no upload occurs

 

I am currently located in China and using a proxy/SSH tunnel (SOCKS5 via 127.0.0.1:7070). I suspect this might be related to network or connectivity issues affecting the desktop app.

 

I have already tried:

- Restarting Dropbox

- Reinstalling Dropbox

- Changing network / proxy settings

 

But the issue still persists.

 

Has anyone experienced this before or knows how to fix it?

 

Thanks in advance!

 

Device:

MacBook (2 devices)

Operating System:

macOS (latest version)

Dropbox App Version:

Latest version (auto-updated)

Syncing Status:

Stuck on "Indexing" (creating index), no upload progress

 

 

Hannah

Hi there, @qianjincn, thanks for joining our Community and for letting us know about this.

When did this start happening?

Have you used the Dropbox app in that location (China) without an issue before? 

And are you able to access your Dropbox account through our website?

I'm asking because, generally, it's hard to access foreign sites from China, not just Dropbox specifically.

Keep me posted.