I add content using my desktop app, but it won't upload to the other platforms.

dauten

My files are not uploading through the (most recent) of the dropbox app for windows. I am now seeing that this is signficantly behind. I only found it when I tried to access some files through dropbox on my phone and couldn't. Then I found that whole folders are not listed on dropbox.com. I have tried clearing my browser cache, made sure I started and restarted the app, plus reinstalled it - twice. I don't have a VPN. My internet connection is 300 mbps, so that's not a problem. None of these files are huge. I am using less than a third of my dropbox capacity (3TB). What can I do?

Device
HP Z Book 17 G4
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
243.4.6956
Syncing Status
Claims to be up to date

Question or Issue: Dropbox is not uploading, though the desktop app says it is up to date

Megan

Hi @dauten, welcome to our Community! 

Just to make sure we're aligned here, I want to ask how do you upload files using our desktop app? 

Do you open your local Dropbox folder in File Explorer and add your files there? 

Please hover your mouse over the little Dropbox icon in your taskbar, next to your WiFi and click the little Dropbox icon. From there click the little folder icon on the top right part. That should redirect you to your local Dropbox folder. Can you confirm this is the same path that you use in order to upload your files? 

Provided that's the case then feel free to send me a couple of screenshots of your Dropbox folder, and syncing status in order for me to have a visual. 

Let me know more, and we'll take it from there.