Child Item

Can't download/sync large files as I get an out of disk space error even though I have enough

SarahSwanston2026

Dropbox Plan

Advanced
Device

Macbook pro, Apple M1 Max
Operating System/Browser (if using the web)

Sequoia 15.7.2
Dropbox App Version (if using the app)
241.4.4853

Question or Issue

I hope you can help. I'm trying to downlaod 3 large video files (105GB each) using the Dropbox Desktop App. When I check how much free space I have on my laptop hard drive I have 464 GB available. I've copied the 3 files I need to downlaod into a seperate dropbox folder and I'm syncing only to that folder. I double click on the first of the 3 files to sync and get the blue synching icon. The file gets to the last 20GB but then I get a message that I'm out of disk space. I've tried downloading the file from the web version too and the same thing happens - file gets to around 80% downloaded then stops. Screen shots are above - please can you assist.

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Comments

Walter

Hey @SarahSwanston2026 - sorry to hear about your syncing issue.

Can you please let me know what the app states when you click on the text next to the warning sign?

Also, have you tried clicking on the 'see issues' option that shows in your screenshot?

If you could send us a screenshot of the error you get when you try to sync and/or download these files as well, I'd appreciate it.

Thank you.

SarahSwanston2026

Hi Walter. Thank you for your quick response. The popup text says 'Can't sync. Not enough free disk space' When I click the 'see issues' button it says there are no issues - screenshots of both attached.

Walter

I see, thanks for the screenshot @SarahSwanston2026. Have you tried deleting your cache and/or reinstalling the app since you first noticed this?

SarahSwanston2026

I've reinstalled the app - how do I delete my cache if I need to try this too?

SarahSwanston2026

Sorry - I followed the instructions to delete the cache but there were no files to delete in the dropbox cache folder. Please could you advise further?

Walter

I see, thanks for the clarification @SarahSwanston2026 - much appreciated.

In this case, I'd suggest an advanced reinstall then. Just make sure to put these files in a folder and then select only that specific folder to sync to your computer through the 'Advanced' options you'll get upon the re-installation.

Let me know of any updates!

Nancy

Hey @SarahSwanston2026! Have you made any progress with the issue you were having?

Let us know if you need more help, and we’ll be happy to further assist.