Child Item

Sync updated; all files showing on desktop app as 0 bytes

I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, then the opened ones are showing as they should. But I have a lot of images...need a faster solution. The right click function of "make available offline" (which seems like the right approach) isn't showing up (nor is "make online only").

TIA for help!

Find more posts tagged with

Desktop

Mac

Insightful

Comments

Dell_Dropbox

Welcome to the community @fitzLAP

Your Dropbox files are currently online-only placeholders, which can show as 0 bytes on macOS until they download. The quickest fix is to right-click the folder (or select multiple files) in Finder and choose Make available offline. If that option is missing, you can also re-enable local syncing via Selective Sync in Dropbox Preferences.

You can find steps and details here, try this out and let us know if it works

fitzLAP

The right-click option doesn't show (see screenshot above). I've tried several times (including just now) to change/re-enable selective sync.

Jay

Hi @fitzLAP, thanks for bringing this to our attention.

Could you try restarting Finder itself? Is the Dropbox system extension enabled in your Finder settings?

Is the Dropbox desktop application itself running and syncing normally (as in, not currently paused)?

Can you try the steps in this thread to see if they help?

This will help me to assist further!

fitzLAP

I have tried all of the above, including an advanced erase and install, and no joy. It re-synced everything I want on my desktop this morning (after a second attempt at advanced re-install), but still 0 bytes, and still no right-click "make available offline" option.

Jay

Thanks for the update. At this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.