Child Item

The desktop app on Windows 11 isn't connecting to the internet

Application Affected
DropBox Windows App
Device
HP OmniBook
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
241.4.4853

Question or Issue
I just purchased a new Windows 11 machine and downloaded the DropBox app. In the system tray, when I hover over the greyed-out app, it says "Dropbox 241.4.4853 Connecting..." and it never changes. I have a similar issue on another Windows 11 machine. Can someone help me get this connected?

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sensij

Application Affected
Dropbox desktop
Device
AMD-based Windows PC
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
241.4.4853

Question or Issue
I'm only seeing this or "Starting" after installing dropbox on a PC that never had it before. I had tried installing a week ago and ran into authentication issues. I purged all older linked devices from my account to make room, and did full (advanced) re-install on this PC.

Windows defender is disabled, there is no other firewall running that I'm aware of. Dropbox has connected through this home router with no trouble on other devices.

sensij

I just posted about the same issue, on the same version. (although, my post is no longer visible / deleted... I'll follow here I guess)

Jk0078888

Application Affected

Desktop
Device
Windows server
Operating System/Browser (if using the web)
Dropbox App Version (if using the app)
Latest

I try to reinstall Dropbox on a machine on a corporate Network the app refuses to connect to the internet I also installed on a personal device and on a device at my home all with the same results cannot sign in as Apple not connect ou.

Try to reinstall Dropbox on a corporate machine the Apple install but not connect to the internet verify the issue on my personal computer on my Hotspot and app will also not connect to internet.

Jk0078888

Following here too. Same issues

Jay

Hi @davidseides, thanks for messaging the Community!

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Keep me updated with any progress!

sensij

I tried it, get this error:

davidseides

I tried that and no change.

Jk0078888

I just tried the above, did not work. Still the desktop app isn't connecting to internet.

hannahkj

I had been using the windows 11 dropbox desktop app for a while. I mainly use it to move pictures from a digital camera to my iPhone by syncing it with the mobile app.

A few days ago it was not syncing properly so I uninstalled the desktop app and tried to reinstall it. Now, the app will not open at all. I run the dropbox installer, it says it is downloading, then it says it has installed. It appears in the hidden taskbar folder. When I click on it, it just loads indefinitely and never opens. It says “Reconnecting to the internet. This may take a moment.” But my laptop is connected to my home wifi. When I click on the dropbox app from the start menu, the little blue loading symbol appears for around 1 second and then nothing happens.

I tried restarting, turning off antivirus/firewall, and updating my laptop. I tried doing the advanced reinstall, but the files it says to delete were not there. I can still log in to dropbox on browser, and the mobile app is still working on my iPhone.

chrishsc

Application Affected
Dropbox App
Device
PC Desktop
Operating System
Windows 11 build 26100.7840
Dropbox App Version
241.4.4853

Question or Issue
Brand new Windows 11 PC setup, fresh install, fully updated. Dropbox will not connect for initial installation. When the install completes and the app opens it is stuck on "Reconnecting to the internet. This may take a moment". The task bar does not even show the dropbox icon. I have tried:

rebooting
reinstalling Dropbox
resetting network adapters
rebooting network (modem/router)
flushing dns and resetting sock
completely disabling the firewall and built in native Windows virus protection
manually changing my IP address
going into the Preferences in the Dropbox app and setting custom proxy settings to No Proxy.
I have reset my computer time/date and made sure it's correct
I have tried running the install package with Run as Administrator
I have uninstalled Onedrive and every other non-essential software
I have verified there are no other anti virus software installed
There is no VPN running or installed.

Absolutely nothing has worked. I have 30 other workstations on this network (PC and Mac) that are running Dropbox just fine.

Selecting "Sign in" in the app settings results in a "Unable to connect to Dropbox" error. I can connect to Dropbox.com and log in fine. Everything works except the Dropbox app on this one new machine.

wvanbeek

Same issue here. Will retry in the morning after reading your post

JCT33187

SAME

defectiveguru

Same issue here. Brand new computer, Windows 11 Home.

A few additional notes:

Installation never really completes. The installer window closes without a success message, and Windows Explorer crashes/reboots.
C:\Program Files\Dropbox\Client does not get created.
Although a grey icon appears in the system tray, clicking it shows only a window with a loading animation. Clicking sign-in from the menu in that window results in an error.
After a reboot, the icon in the system tray is gone – the Dropbox process doesn't restart.

Jay

Hi everyone, thank you for alerting us to this problem.

Dropbox engineers are aware of the problem and are working on a solution.

We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

chrishsc

Yes, I was installing from the web login as well as dropbox.com/download. I just tried dropbox.com/install and the installer correctly configured the Dropbox app. It's all good now. Thanks for the information.

Just another FYI, I completely wiped my computer and did a fresh Windows 11 install. I then tried to install via dropbox.com/download and got an error that it could not be installed. Then when I tried the link above, dropbox.com/install, it installed properly.

Bobkotdb

I have this same issue on windows 10

Jay

Hi @Bobkotdb, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?