Child Item

I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Dropbox Plan

Basic
Device

IphoneXR
Operating System/Browser (if using the web)

IOS 18.7.4
Dropbox App Version (if using the app)

Web online (Safari & Opera GX v3.1.1)

Question or Issue

Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to export or win load the files directly. I can’t make any backup neither except by upgrading.

please help I want to solve the issue by recovering all my data on my hardwares at least or export a single somehow. Instruction & help are more than welcome. Thank you!

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Comments

Walter

Hi there @oli1 - sorry to hear you're having issues with this.

Can you send us a screenshot of the exact error you're getting when trying to download your files from the website?

Thanks so much!

oli1

Here is the screenshot !

oli1

& a second one from the Dropbox webapp

oli1

As you can see : my data are locked in and receive warning my data gone be deleted. Above all Dropbox keep arrassing me by email to subscribe to one of their plans in order to access data.

Walter

Do you get the option to download your files if you click/tap on the ellipsis button @oli1?

oli1

The ellipsis button?

oli1

Where ? I can’t see any ellipsis button .

Walter

I was referring to the 3 dots to the right of your folder names @oli1 - can you give it a go and let me know what you find?

Olius

Hi Walter,

what’s the next step,

cause I need to recover my data somehow, and it seems that nothing can happen from Dropbox, except if you know a solution to “negotiate” with them, or is it because I haven’t find out the right way to use the UI & succeed to process the recovery of my data.

any feedbacks from you are more than welcome cause I don’t know how to address to Dropbox the issue I am facing.

Thank you Walter for your help.

Nancy

@Olius, did you click on the ellipsis button/the button with the 3 dots that Walter mentioned previously?

If yes, there should be an option to download your files.

In case you can’t see it though, please send me one more screenshot of the options you see instead.

Megan

Hey @oli1!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

CC26

I am having the same problem. I just want to see what is in my photos so I can delete some to get below 2 gig basic limit. All my photo folder says is "you have no photos or videos" and a sleeping dog. All other files are empty. I am unable to access anything without upgarding to next plan, which I don't want to do!

CC26

Hey Megan ... found issue and downloaded some files to clear backup... all ok now

Sorry for confusion