Green checkmarks are missing on my Mac's Dropbox folders.

Bennn_87

Device
Apple MacBook Pro, 16 inch, 2021, M1 Max
Operating System/Browser (if using the web)

MacOS Tahoe 26.2 (25C56)

Dropbox App Version (if using the app)

241.4.4853

Syncing Status
Up to date

Question or Issue
I've noticed that the dropbox folders on my local drive are no longer displaying the green checkmarks to indicate which of them are synced locally. Both my operating system and app are up-to-date and I've tried all the obvious troubleshooting techniques; closing/restarting/reinstalling the app, restarting my laptop, relaunching finder, etc.

This will really affect my work if I can't resolve it ASAP, so could someone please suggest how I may be able to get the sync icons back please?

Many thanks,

Ben

 

Megan

Hey @Bennn_87, let's jump right into this! 

Great troubleshooting on your end, thanks for the heads up. In the steps that you've already tried, you mentioned closing the app. Can you tell me if that means logging out of the Dropbox desktop app through the app's preferences and then back in since you first noticed this?

While we're at it, if you have any other 3rd party apps that are running on your computer, please temporarily disable them as they might be interfering.

Lastly, can you perform a clean advanced reinstall and let me know how it goes?

I'll be waiting for your update!