Operating System/Browser (if using the web)
Window 11 currently uptodate
Dropbox App Version (if using the app)
239.4.8301
Syncing Status
frozen
Question or Issue
I've had this issue for months now anytime the computer it turned off or goes to sleep. Dropbox is not available on the computer when indexing freezes. The only way to access dropbox is on the web. Hovering over the dropbox icon just shows the version number 239.4.8301 and indexing 1,391 files with nothing changing even after hours. No option to open dropbox and nothing happens when clicking on the icon. I have to force quit dropbox processes, usually 9 of them plus the dropbox service process. When I run dropbox again if starts all over and sometimes finishes indexing and other times just freezes a some random number of files to index, is not the same number every time. This was never an issue until several months ago. I've had a paid dropbox account for years and never had any issues until this issue started. It keeps new files from syncing across devices since nothing is updated to the web from or to the computer where the indexing has frozen and I have to manually check to see if frozen. Unfortunately if I can't find a fix, I'll have to look for other options. At this point I never know if the files are current in dropbox or not.
