Application Affected - Dropbox app on MacBook
Device - MacBook
Dropbox App Version (if using the app) - can't open the app to see, but have tried to reinstall
Question or Issue
Hello! I'm hoping someone can help me. A couple of days ago I started getting an error message that the Dropbox app on my MacBook couldn't open. I hadn't touched it or updated anything, it just appeared.
I've tried uninstalling and reinstalling, including following the steps I found on here for an advanced reinstall, but it's giving the same message. Attached are a screenshot of the error message and the code.
Any help would be gratefully appreciated!
bn.BUILD_KEY: Dropbox
bn.VERSION: 238.4.6075
bn.constants.WINDOWS_SHELL_EXT_VERSION: 88
bn.is_frozen: True
machine_id: b3e1c381-0678-5d02-8dc8-71d24baa5173
pid: 1386
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Kath'
appdata: '/Users/Kath/.dropbox/instance1'
real_path='/Users/Kath/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T'
real_path='/private/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 6835, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 933, in result
dropbox.foundation.futures.basic.IncompleteFutureException: Future not yet complete
