Issues with sending a large quantity of files from a computer to a Dropbox folder with Handy backup

Cata_m

We are having issues with sending a large quantity of file from our computer to a dropbox folder. It works for the first 50 MB, then 1 file is skipped and the other files are send without any issues 

We are using Handy backup 8.5

We have a professional dropbox account with no storage issues

STATUS:>08:54:04 Calculating data size...

STATUS:>08:54:04 About to copy 69 files with approximate total size of 69.65 GB

STATUS:>08:54:04 Processing root directory "__BACKUP"...

ERROR:>  12:56:08 Dropbox: uploading file failed, status code 401

WARNING:>12:56:08 The error is ignored.

It looks like it’s a security / bearer issue on having the connection open to long.  After the error it looks like handy backup is connecting again, but skips the previous file.

Is this a question about the HandyBackup's operation or about Dropbox's security/connection settings?

Thanks!

Integration Affected

(Handy Backup)
Operating System/Browser (if using the web)

(Windows 11)

 

Mark

Cata_m wrote:

Is this a question about the HandyBackup's operation or about Dropbox's security/connection settings?

Its probably a mixture of both - HandyBackup should be able to handle this and they are the only ones who can resolve. There is no way for us, as users to change or extend connections etc.