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Dropbox update 237.4.5655 refuses to work on appData/local

Hello,

we use dropbox on our active directory system for years now. The trick to store the dropbox folder under addData/local used to work perfectly and avoided to consume user space which is limited on our system.

Two days ago Dropbox got updated to Version 237.4.5655 and from now on I can not manage to make it run again. No matter which folder under appData/local I create or select as sync folder, it does not start to synchronize. Instead the same window to log into my dropbox account and select the settings for synchronization is being opened again and again. I also do not see any error messages (although I have to confess that there is one message window but it closes too fast for me to read what is happening).

Can someone help me please to understand and fix this issue?

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Walter

Hey @werthsache - sorry to hear you're having issues with this.

Can you please clarify your device's OS version and the version/status of the Dropbox desktop app as shown in your taskbar?

A screenshot of any error you might be getting would also help!

PGFREE

hi there, since updating to 237.4.5655 - both my pc's are having performance issues - searching for files on Win10 and Win11 doesnt allow right click open file folder (very annoying as i use this all the time) as it used to - either it doesnt work or you try clicking a few times and eventually they all open say, 30 seconds later... windows search and explorer processes then hang - I get screen freezes and explorer doesnt work... I notice that the cloud symbol is new next to db saved file names within windows explorer and the right click db options have changed too. I think theres a conflict here. Anyone else have these issues?

Nancy

Thanks for letting us know about this, @PGFREE! To clarify, this is an issue you’re only having when searching for files; this isn’t happening if you just open your Dropbox folder and right-click on your files directly, correct?

Does your File Explorer only hang when using the search function for your Dropbox folder, or are you having trouble when taking other actions in the Dropbox folder, as well?

Feel free to also send me a screenshot of the new Dropbox symbols and options you see, and I can take a look for you.

Finally, does quitting the Dropbox app help at all with any of the current issues you’re having?

Nancy

Hey @werthsache, hope you don’t mind the nudge. Are you still having trouble with the same issue you initially described?

If yes, please let us know more info and we’ll be glad to look into it.

Nancy

Hi again, @PGFREE! I wanted to ask if you have any more updates to share.

If you need more help with the same issue, feel free to give me a nudge here.