Child Item

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected
(Dropbox not uploading video)
Device
(Laptop_PC )
Operating System/Browser (if using the web)
(Windows 11.)
Dropbox App Version (if using the app)
(Last version) >> full Customer 2Tb

Question or Issue

Explorer sees all removable storage, also the Neo as G: once connected

Dropbox ignores only the NEO and its storage under G:

( no reason given )

What should I do to sync Neo's video with the other image media?

Auto-play is set to ask and sync via Dropbox

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Insightful

Closed - Partially Delivered

Comments

Jay

Hi @Alain Church, thanks for messaging the Community!

Are you referring to having the external storage detected for the camera upload feature in the Dropbox desktop application, or do you want to use the Dropbox Backup feature?

Any other info or screenshots would be helpful!

Alain Church

Sorry for not explaining that correctly. I've !Never! been interested in Dropbox Backup. BKPs are managed outside Dropbox.

I want to sync into the Camera Upload folder any Photo or Video on any supports that happens to be connected to Laptop_PC.

So far, Dropbox on Laptpop_PC has never missed syncing any memory/storage that has been connected.

How can I force Dropbox to do that on Neo storage?

Alain Church

Alain Church

Test actions already taken:
1) connect -reconnect Neo three times
2) Reboot Laptop_PC
3) Quit and restart Dropbox

Next to be done:

a) Check if a W11 update is eventually pausing
[should not be ... having rebooted]

b) Check Dropbox update eventually available
[and not automatically downloaded and applied]

Jay

Could you try disconnecting the USB and then disable the camera upload feature in the desktop app, re-enable it using these steps, and try connecting your USB again?

Alain Church

About "These Steps" Link > already done

Sorry, my bad:
I did not mention that before #1, #2, #3 tests,
I checked both Auto-play AND Dropbox Sync settings.

Results: all settings are correct as expected.

No mention of NEO as a device, and that's OK...
....but even if all the settings are correct,
it doesn't seem to recognize ONLY Neo as a USB content space:

It never asked me.. "Do you want to Sync?" nor I see it as a "specific device" as all USB ...like SSD Keys... that are not mentioned anywhere but synced asap as they are plugged in.

(That's the reason I wrote this post. )

Alain Church

Update:
a) I opened G:
b) Right-clicked on DISM folder
>>Found Dropbox ICON >> WOW coudnt see that before
c) Choose "transfer Folder"
d) Choose TO "Camera Upload" under Dropbox folder

So it's a temporary way to get my video in the Cloud
and access them from the other _PC so I can Edit them

Received an Email confirming the transfer!

Hannah

Thanks for the detailed updates, @Alain Church.

The Dropbox transfer option is a way of sharing files with other Dropbox or non-Dropbox users and while I'm glad to see you've found a workaround for the time being, it's definitely not a fix, so let's see what we can find.

Can you tell us which exact version of the Dropbox app you're using?

Also, have you tried to uninstall the Dropbox app, restart the computer and then reinstall it, to see if that helps?

Alain Church

Update:
Discovered Dropbox doesn't Auto-update
>Previous version 236.4, actual updated 237.4
[direct update - not MS-Store]

Well suggested ... No... I had not yet done a Clean-Reinstall.

Note: **it seems a W11 issue**
I changed all the AutoPlay options from "Dropbox" to "Ask"

Explorer asks me for all the other supports, but nothing for Neo !!!!

AAaargh ... how to look for that???

I'll do a search, and then I'll keep you updated!

Found this> https://www.businessinsider.com/reference/autoplay-not-working-in-windows-11

Now I'll try all these suggestions and keep posted .

Walter

Take your time @Alain Church - just let us know of any updates!

Alain Church

The only "workable" solution I've found, so far:

Laptop_PC >> W11 Explorer
* Connect Dji Neo T
* G: appears in navigation pane
* Open G:
* Enter DJI Folder
* Enter DISM Folder

> Select new Videos

Drag and paste into
/Dropbox/Camera Upload/DJI

>That done, Dropbox makes them available to all the other devices

🤷

Alain Church

No explanation .. but it happened only once ... and didnt sync anything

Now there are >Two< DJI NEO connected ... visible as: G: H:
but still no sync from them

Nikon Z camera sync correctly ... Visible as: Z 30 - Z f

Any news from your Devs ?

Jay

Thanks for the information. At this point in order for us to look into it further, could you try contacting the support team directly?

They should be able to provide some device-specific troubleshooting.

Alain Church

Support team are unsupportable:

They love so much standard answers, last time it took 89days to give me a simple solution to my big issue. A solution available from day one!!!
>>> Today I'm back as in July 2025... an update broke the Dropbox setting.
I had to uninstall to avoid garbage or losing files.

Back to the previous issue.

Now I have an RC2 device with a lot of folders/directories.
Some are recognized but only partially synced.

a) I need the .srt files with the mp4. Is there a way to tell Dropbox these are video/audio files ?
b) I have mp4 files in a different RC2 directory that Dropbox doesn't find automatically.