Dropbox App Version (if using the app) 233.4.4938Syncing Status Doesn't start
Question or Issue
My dropbox doesn't connect anymore. It does not even start.
I'm on Mac OSX Tahoe 26.0.1
Dropbox version: 233.4.4938
Can someone please help me out...
I’m sorry to hear about this, @RVG.
Did the issue occur right after updating your device to macOS Tahoe, or does this seem to be irrelevant?
Other than that, can you provide a few more details on what's happening exactly? Do you turn on your computer and the Dropbox app no longer starts automatically?
What happens if you try to launch it manually via your Finder > Applications folder? Does it start after that, or nothing happens?
In case you’re seeing any errors, please make sure to send over a screenshot of those, too.
Keep me in the loop for more updates.
Welcome to the Dropbox/Mac relationship from hell. While I managed to download the app with great difficulty there is no ability to view online only files making Dropbox basically nothing more than antiquated cloud storage. They are usually pretty good at resolving things but this seems longer lasting. Maybe Apple is making it difficult to force users to their own stupid cloud.
Hey @lucywightman, would you like to share some more info with me? What do you see exactly when trying to view online-only files on your desktop app? Feel free to upload some screenshots, as well.
Other than that, I’ve found your support ticket in our system and left an internal note to our team on your behalf.
Ever since I updated to Tahoe, which was not a beta, things have been terrible. Anything integrated with DropBox is no longer working: ie.. desktop was on Dropbox is gone, copying anything to and from and have lost about 4 days and I have been working with Mac and Dropbox for +10yrs and Mac since 1986. I read Dropbox 234.4.5591 was working but I did not see anything working. I cannot even login to Dropbox, even thought I see the files. HELP
Hey @rrstockertx, let's jump right into this!
When you say you can't login to the desktop app, can you let me know more? Do you get any specific errors when you try?
When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.
If you have any step-by-step screenshots of what you described feel free to send them over, in order for me to have a visual too.
Let me know more, and we'll take it from there!
I replied to this but here it is again, nothing is working - I cannot log in, it is not synching, my desktop is missing and has been a nightmare. Here are the URLS for the error messages: removed by moderator
Please send me the latest installation that should work with TAHOE as I realized in the future, I cannot depend on the cloud - it is there but I cannot use anything on the cloud. Thanks for your quick response. I have seen this issue that many are having to update TAHOE.
Hey @rrstockertx!
I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response?
My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your issue. However, it's not entirely clear to me what is happening, so I'm going to need to gather some additional info.
Is the desktop app installed when you check your device's applications? If you get any errors, don't hesitate to let me know.
I cannot place anything on the desktop and actually the desktop items are still missing.
Hey @rrstockertx, thanks for all the info, and screenshots!
It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link?
When you visit your account online are you able to see your desktop files there? What if you visit your Backup page?
I experience the same issue.
I deleted the Dropbox app and also the folders ind /Library/Application Support and reinstalled from the offline installer file Dropbox 234.4.5591.arm64.dmg
Startup is not progressing for 15 Minutes.
MacOS 26.0.1 (25A362)
MacBook Air M2 13" 2022
having the same issue on my mac
Sorry to hear this, @Markuswalz_eu. From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right?
Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?
Hey @AlbronHana. Similarly to the previous users, did you also notice this behavior after upgrading your computer to the new macOS?
Can you clarify the Dropbox app version that you’re currently running?
Yes I performed an advanced reinstall. The problems startet yesterday. On my M1 MacMini all is fine with my "old" dropbox version, I used before installation of the 26.01 Tahoe Update.
Version of Dropbox Client 234.4.5591
But... Today I could perform the full Installation, unlike yesterday. All is working fine again.
Mysteriuos Miracle :-)
Excellent, @Markuswalz_eu! Thanks for letting me know, and if anything else comes up, I'll be right here.
I have updated to Tahoe v26.1, and it is still not working. I can't get a desktop even to work, and I am still having issues. YES, I have uninstalled it and reinstalled, but have not heard from Dropbox that the issues are fixed. Any other options, please? I have installed Version # 236.4.5918 - this has been a nightmare and have never had an issue like this for over 10yrs. Please respond someone.
Hi from me as well, @rrstockertx. I’m sorry to hear the issue persists.
If you haven’t done this already, please go ahead and perform an advanced reinstall next.
Let me know how that goes, and we’ll take it from there.
OK, completed the uninstall including the TERMINAL code I was told to enter and still not working. I am happy to pay someone for a tech support call and this is hurting my and my work. Thanks, Roy
Thanks for keeping us in the loop on this @rrstockertx - much appreciated.
Can you please clarify if you're getting any particular error or if the app is just not responding?
Have you tried reaching out to our support team by the way?
@Nancy or @Walter been having this same problem with Dropbox. I contacted support with the logs it generated within a text file in regards to the error, and they just told me to check the FAQ or community posts and that the support ticket will be closed. Been frustrated trying to figure out how this can be fixed... I have the newest version of Dropbox and I'm having issues on macOS 26.2 Beta. Although judging by other users, it seems like it's an issue in 26.1 public release as well. I did try restarting my Mac as well as reinstalling Dropbox multiple times (and wiping its associated files for a fresh restart). Any help with this would be much appreciated!
Hey @Oriion - sorry to hear about this.
The operating system (Mac OS Beta) you are running is not currently a fully tested or supported environment for the Dropbox desktop application.
While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.
I wish I had a better answer than this and please let me know if you have anything else to ask or add.
Having the same issue. Dropbox non-functional on MacOS Tahoe 26.1. Dropbox is about to lose a ton of users.
Uninstalling and re-installing Dropbox doesn't work. Issue remains.
Hey @koekoe, let's jump right into this!
Just to make sure I'm aligned with you, when you say that the app doesn't start do you mean that it remains unresponsive when you click the little Dropbox icon on your menu bar? If you get any errors feel free to let me know.
Can you also hover your mouse over the icon, and let me know the version of the app that you're currently using?
If you haven't tried already, can you perform an advanced reinstall and let me know if the behavior remains the same?
Hey @koekoe!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
Hello
I'd like to use my Dropbox app to configure it to sync other folders, but it's buggy.
It only displays the local folder.
I've tried closing it, uninstalling it, restarting my Mac, and reinstalling it…
I can't get the app to open; it keeps trying to open the Dropbox folder.
I've tried right-clicking to open it and bringing it back to the top of Launchpad, but nothing works…
I'm using a Mac Studio M3 Ultra with Tahoe, updated.
Does anyone have any ideas, please?
Hi @EthanThePhoenix, could you clarify if you're single clicking the Dropbox icon in the menu bar to open the desktop app, in order to access the Preferences?
Hi,
it has completely disappeared from menubar, I have to reach app folder to find it but it is iny opening finder. I single or double click, won't change anything.
Have you tried these steps to see if the icon is being hidden by Mac OS on the menu bar?
There are major, major issues with Dropbox on MacOS Tahoe, including the latest 26.2. I managed to fix it, albeit temporarily. I think it has to do with poor memory management probably -- Dropbox processes even block the copy/paste clipboard, where I can't copy or paste anything, and I have to quit Dropbox in order to unblock that process.
I suggest Dropbox work very hard with the Apple team for both of you to implement fixes on both your ends. To be honest, this is really making me think about leaving Dropbox and just using iCloud because it doesn't have any of these issues.
I found a temporary solution to Dropbox not syncing (it doesn't resolve the occasional copy/paste issue, but it does appear to resolve syncing) is to exclude the Dropbox folder on local disk from the Spotlight indexing. That appears to alleviate a lot of syncing and blocking issues.
But it's bad. imo you're going to bleed users until you resolve this matter.
