Child Item

There's no option to make files/folders "online-only" after the last Dropbox update on Win11.

Device

Windows Surface
Operating System/Browser (if using the web)

Windows 11 Home 10.0.26100 Build 26100
Dropbox App Version (if using the app)

v233.4.4938
Syncing Status

"Everything is up to date"

Question or Issue

Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or offline, specifically by right-clicking to the context menu in Windows Explorer. Dropbox is no longer a menu item in the context menu, and while I see that individual files can still be cloud-only or offline, it appears to be a one-way street: once I download something, I can't then send it back to the cloud.

I have a tiny HDD so clearing space for big video downloads is critical to my workflow. I'd appreciate any help here on how to proceed.

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Comments

Nancy

Thanks for posting this on the Community, @Padmewan!

First things first, can you send me a screenshot of your Dropbox files, as they appear in your File Explorer, and of the options you see when right-clicking on them?

When saying this started after the last Dropbox update, are you referring to the latest app version that was released, or the Dropbox for Windows update?

Have you tried quitting and relaunching the Dropbox app in the meantime and it didn't help?

Let me know, and we’ll take it from there.

Padmewan

Thanks!

First, yes, I mean Dropbox for Windows Update.

Second, here's what I see in the context menu. There used to be a "Dropbox" menu and submenu; that is now gone.

Padmewan

Dropbox for Windows
Yes, I will try to attach (each time I do, the forum eats the images)

Padmewan

Padmewan

3. Yes, I've tried quitting, rebooting, etc.

It's possible that the last update was not Dropbox but Windows. The net result in Windows was the addition of a "Status" column in Windows explorer that I believe is designed for their OneDrive or SharePoint solution.

Padmewan

Nancy

Thanks for all the screenshots, @Padmewan! I really appreciate them.

The extra “status” column that you mention is indeed the result of upgrading to Dropbox for Windows (you can see all info about the expected changes here).

As for your missing Dropbox options, I see there’s a “New” and "Show more options" button when right-clicking on your Dropbox folder. Can you please select those and let me know what you see?

Other than that, I’d suggest logging out of the Dropbox app next, and then signing back in. If that doesn’t help either, you can go ahead and reinstall it instead, in case you haven’t directly.

Padmewan

Thanks. "New" offers "Folder," and I gave you the screenshot of what I see when I choose "Show more options" ...

... and actually, as of this morning, "Dropbox" is now restored to the main context menu! I'm not sure if an update came through or what, but it's now back to its original behavior after a hiatus.

Thanks for helping out! (I'm sure you know this, but the "server error" messages made this forum hard to use over the last day)