Child Item

New experience in system tray: Clicking folder link also opens file

Application Affected
Dropbox desktop app
Device
Desktop PC
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
233.3.4870

Question or Issue
I enabled the new experience for Dropbox in the system tray. I understand that it is in beta, but a regression seems to have occurred that I would like to see addressed. When I bring up the tray popup from the icon. a list of my activity appears--files I added, when I added them, and the folder to which they were added.

When I click the folder link next to the "Added (duration) ago" text, the folder opens, but so does the file. I expect that only the folder should open. If I recall correctly, only the folder opened prior to the apparent regression.

I can work around this issue by disabling the new experience. In the current experience, the folder link only opens the folder as expected. I would appreciate it if this issue could be addressed before the new experience becomes the default experience.

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Accepted answers

Megan

Hey there, @Toa_Of_Justice!

We fully take the blame, and apologize for not seeing your messages sooner. I'm deeply sorry about this, but it's never too late to see how we can help.

Do you still experience the same issue on your end?

To make sure your Dropbox app is on the latest app version, you can also go here and try to manually update it from that page. Does the behavior remain the same then?

Keep me posted!

All comments

Megan

Hey there, @Toa_Of_Justice, let's jump right into this!

I definitely see where you're coming from. Could you also send me a few screenshots of the behavior you mentioned, in order for me to have a visual too?

Waiting for your updates!

Toa_Of_Justice

I put a red box around the folder link in each of these screenshots.

Current tray pop-up experience (clicking this link only opens the folder as expected):

Folder link of current Dropbox tray pop-up experience

New tray pop-up experience (clicking this link opens the folder and the file):

Folder link of new Dropbox tray pop-up experience

Here is a link to a screen recording of the bug.

EDIT: I found a workaround: click the ellipsis menu on the right of a file and then click "Show in File Explorer". This opens only the folder as expected.

Workaround for buggy folder link in new Dropbox tray pop-up experience

Toa_Of_Justice

I am now using Dropbox version 233.4.4938, and the option to try the new experience seems to have disappeared entirely.

Megan

Hey there, @Toa_Of_Justice!

We fully take the blame, and apologize for not seeing your messages sooner. I'm deeply sorry about this, but it's never too late to see how we can help.

Do you still experience the same issue on your end?

To make sure your Dropbox app is on the latest app version, you can also go here and try to manually update it from that page. Does the behavior remain the same then?

Keep me posted!

Toa_Of_Justice

Hi Megan,

Thanks for replying. No worries! Apology accepted. 🙂 Honestly, I almost forgot about this thread myself. 😳

I thought about replying sooner, but the new experience wasn't consistently appearing for me over the past few months, so I couldn't properly test the folder links until the past few weeks or so.

Now that I have version 238.4.6075 of the app, I'm able to stick with the new experience. I can click the folder link and it opens only the folder as expected.

Happy Holidays!

Megan

Hey @Toa_Of_Justice!

Phew, that's great to hear. ☺️ Happy to see that your issue is now resolved!

Happy Holidays, and wishing you a joyous season! 😍