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I changed the name of my device, and now my Excel files won't open on desktop

KBFuttrup1

I can open the Excel file (with a code) in Excel-online but not from my Excel on desktop. It has been working fine until my computer was refurbished

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Accepted answers

KBFuttrup1

Hello again

After reinstalling Office 365 Family it works fine. Thank You for your time!

All comments

Nancy

Hey @KBFuttrup1! Thanks for posting on our forum today.

Can you clarify what happens exactly when trying to access your Excel file(s) via the desktop app?

A screenshot of what you see will be greatly appreciated, as well.

Let me know when you’re ready.

KBFuttrup1

After entering the code for the file, Excel ends up not answering

KBFuttrup1

Hello again

After reinstalling Office 365 Family it works fine. Thank You for your time!

Nancy

That's lovely to hear, @KBFuttrup1! If you need something else, don't hesitate to let me know.