Child Item

My Apple Mini is stuck on indexing in the desktop app

Device

Apple Mini
Operating System/Browser (if using the web)

mac os: Sequoia 15.3.1)
Dropbox App Version (if using the app)

Latest Downloaded
Syncing Status

Indexing last 12 Hours

Question or Issue

I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive but still shows indexing. Can someone please help

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Comments

Jay

Hi @condonp, thanks for contacting us!

It can take some time for the Dropbox desktop application to finish indexing files depending on how many files you have on your account.

How much time have you given for the app to complete the indexing?

Any information you can provide would be helpful!

Nancy

Hey @condonp! Is your Dropbox app still stuck indexing files on your computer? If it is, please let us know how many files it's currently trying to index and we’ll have a look for you.