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Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686

kwarendorf

I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD.

All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.”

I would appreciate any help.

Thanks,

Kyle

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Walter

Hey @kwarendorf - thanks for letting us know about this.

Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar?

Thank you!

KJWSr

Hi Walter,

I have attached screenshots of both the appearance of the files in Finder and the window that appears when I click on the Menu Bar icon. I have tried saving images from my local drive to a folder on Dropbox. I appears that the file is saved but the image does not appear in the Dropbox folder. It's like there is no connection between Dropbox and my iMac. I am unable to open any files that appear in the Dropbox folder.

KJWSr

I just tries deleting and reinstalling the desktop app. I received the following error. I have included the log info generated by clicking on the link.

bn.BUILD_KEY: Dropbox

bn.VERSION: 229.4.5197

bn.constants.WINDOWS_SHELL_EXT_VERSION: 83

bn.is_frozen: True

machine_id: 22a0c999-376d-50cd-94f0-36e1ba3627a8

pid: 14408

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/kwarendorf'

appdata: '/Users/kwarendorf/.dropbox/instance7'

real_path='/Users/kwarendorf/.dropbox/instance7'

mode=0o40700 uid=501 gid=20

parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Volumes/Backup T9/.CloudStorage/Data/Dropbox'

real_path='/Volumes/Backup T9/.CloudStorage/Data/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'

real_path='/private/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 7112, in _setup_root_for_account

File "desktop/dropbox/client/main.py", line 7446, in _get_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 610, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 932, in result

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner

File "desktop/dropbox/db_thread.py", line 100, in run

File "<string>", line 1, in _x__db_thread__sleep_thread

File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run

File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run

File "desktop/dropbox/foundation/runtime/__init__.py", line 730, in decorated

File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 168, in _run

File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback

File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1294, in _get_mount_path

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’., NSUnderlyingError=0x8a6c10660 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}

Jay

Hi @KJWSr, just for clarification, are you the same user as @kwarendorf, meaning you have two separate Dropbox accounts?

KJWSr

Hi Jay,

I am. I realized that I had set up a Test account to confirm the use of external drives. I just deleted that account. I should have only one remaining account, pointed to [Removed as per Community Guidelines]

Jay

Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

KJWSr

OK, thanks.