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My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).

On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There is nothing special to distinguish that files that won't sync.

Some folders show syncing even though everything in the folder appears to be up to date (green tick).

I've tried moving files / folders then moving them back to original location. That worked for some folders but not for others.

I've reinstalled Dropbox. No change.

Ideas of how to get everything to sync?

(My config has all files stored on hard disk, with Dropbox as a back up. PC. Win10 Pro)

Thanks,

Craig

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Comments

Nancy

Hey @Craig12345uk! Thanks for posting on our forum.

Can you also try to upload a few small files to some of your folders on the desktop app and let me know if you can see them on www.dropbox.com afterwards?

Besides reinstalling the Dropbox app, did you also restart your computer?

Finally, feel free to send over a screenshot of your Dropbox app’s syncing status and one more of how your folders show in the local Dropbox folder.

Keep me in the loop.

Craig12345uk

Thanks for your prompt reply.

I have created new files in Windows Explorer. They sync'ed and I can seem the via dropbox.com

Yes, PC rebooted several times since this problem appeared 2 days ago.

Is there a support email that I can send screenshots too (rather then publicly showing it)?

Megan

Hey @Craig12345uk, let me jump in here!

You can always redact any sensitive info shown there, and attach your files here using our camera-like icon.

Can you also try signing out of the app, and then back in?

Craig12345uk

I logged out and logged in again, as suggested.

It warned me that I don't have enough disk space, which I find surprising because a) there is still 31GB free out of 465GB on the disk (from C driver properties) with Dropbox folder being 192Gb of that (from Dropbox's diagnostics), b) everything was fully synched (solid green ticked circles) before the automatic Dropbox upgrade. I have not saved any large amounts of data in the last few days since the problem arose. So disk spar capacity has not chnaged.

When I logged back in, Dropbox started to index and resynch, taking several hours. Now I'm in the worse situation shown below, and none of the folders /files are the solid green ticked circles anymore. Prior to the upgrade they were all fully synched and hard disk and Dropbox cloud were the same.

Craig

Craig12345uk

This is becoming frustrating because I have replied to the forum message but my reply + screen shots seem to have disappeared. I will try again, without any screen shots.

I logged out of Dropbox and logged back in again and I received a start-up message that there was insufficient disk space. I requested 'Synch Everything' and it indexed and synched for several hours. No improvement ~ lots of folders unsynched (back to back double arrows icon).

So, I backed up data to a spare drive and deleted about 40Gb of data off the hard drive and tried again. i.e. log out of Dropbox, reboot PC, restart Dropbox. Similar result with a start-up message that insufficient space on hard disk. "Your Dropbox account (152.5GB) is too large to fit on this computer (72.0 GB remaining). However, much of my Dropbox is already synched so 72 GB ought to be enough to synch the remainder of the folders.

Everything thing was OK before the Dropbox app update on Wed 28th May. On my 465GB SSD disk, my 192GB of Dropbox folders/files was fully synched between my hard-disk and Dropbox cloud. I had in excess if 30GB spare disk space.

I seem to be in a situation where I have to delete my Dropbox data (!) so that I have enough disk space to synch it!

Jay

Hi @Craig12345uk, thanks for the detailed information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Craig12345uk

I have bought a new PC, Win 11, twice as much SSD memory 1Tb , so that the PC is not the limitation. I have the same original problem. Dropbox taskbar says that all files are up to date but Win Explorer shows folders have incomplete synch (opposing arrows) even though all files are synched (ticked green circle).

Walter

Does this persist after refreshing your window and/or rebooting your computer @Craig12345uk?

Craig12345uk

Yes, I rebooted the PC, with Dropbox automatically restarting, and there was no change.

I have refreshed the Windows Explorer screen with F5. No change.

Matrona

I have been having the same problem for several months now. Files would sync manually but not automatically even though it was set to do so, and then when I switched from Pro to Teams I lost my connection to the cloud service altogether. Same support recommendation to log out and back in, restart computer, uninstall and reinstall, etc. only to be stuck in an endless loop. Now we are back at it's connected but won't sync. I am a business owner and single mom and I have spent countless weekend and evening hours trying to fix this. Sometimes it'll index more files than other times. Currently it's stuck at 18,248 files indexing.

Craig12345uk

So far, the files appear to be synched but in some cases the folders containing them show 'synch pending' (back to back arrows), so my data MAY be safe, but I have no confidence in Dropbox without opened many thousands of sub-folders to check their contents.

Currently I have a stable system (its stopped indexing and synching) but I have no confidence that my data is safe. i.e. 1) SSD hard drive and Dropbox cloud are 100% matched 2) all files and folders are also available off-line (which is essential for me because I work in locations without internet).

I've also wasted a lot of time on this and spent lots of money on a new high spec PC, only to have the same issue.

Hannah

Hey @Craig12345uk, I understand where you're coming from, so to get to the bottom of this, I sent you an email.

Get back to me when you have a chance and we'll investigate this further.

As for you, @Matrona, are you also using version 225.4.4896 of the Dropbox app?

Also, what is your computer's OS and version?