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Dropbox is slowing and sometimes killing Windows Explorer.

Dropbox is slowing and sometimes killing Windows Explorer. With the desktop app running, it can take along time for explorer to open, to open a file, to open the context menu, to search for files, etc. When I quit the Dropbox desktop app, Windows Explorer works as normal.

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Nancy

Hey @mberwin, thanks for posting this on our forum.

Out of curiosity, when did you notice this behavior exactly? Was it after some kind of Dropbox/OS update on your computer?

I’d also like to know your Dropbox syncing status and app version.

Ping me, once you have more info.

DBoxTips

Hello @mberwin

Is this happening on Windows 11?

Here to help,
Andrew (DBoxTips)

P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.

mberwin

It says, "Your files are up to date." Version 223.4.4909. As far as an update, I remember getting notifications about some big Dropbox update recently but honestly I don't pay attention to that kind of thing. The behavior I'm describing began a week or two ago? It's happening on both my desktop and laptop as well. They are both Windows 11.

Nancy

Thanks for the additional info. Is there any chance the Dropbox update you’re referring to is this one?

Other than that, I’d like you to right-click on your local Dropbox folder directly, go to its properties and send me a screenshot of the next window you’ll see.

mberwin

That could be the update I saw come through. I assume my app has been updated.

I may have mentioned, this also has been happening on my laptop. I'm not close to it right now so I can't take a similar screenshot of it.

Walter

Hey @mberwin - thanks for the screenshot and the additional information.

I can see you're in direct contact with our support team and we've passed your comments on to the agent who's handling your case so far.

They'll be getting back to you with more information and/or troubleshooting steps there, so I'd recommend waiting for an update from them.