Issues with uploading and syncing large HD videos to Dropbox

bentennyysonn

Hey everyone,

I've been running into some frustrating issues when trying to upload large HD videos to Dropbox, and I was hoping to get some insight or possible solutions. Here's what's happening:

• Extremely Slow Uploads – Even with a stable, high-speed internet connection, large files (a few GBs) take way longer than expected.
• Failed Uploads – Sometimes, the upload just stops midway, and I have to start all over again. No error message, just a failed attempt.
• Sync Issues – When using the Dropbox desktop app, the sync randomly pauses or stops entirely for no clear reason.

What I’ve tried so far:

1. Made sure my Dropbox app and browser are fully updated.
2. Checked that I have enough available storage in my account.
3. Ensured my internet connection is solid and isn’t being overused during uploads.

Despite all this, the problem keeps happening. Would splitting the files or compressing them help? Are there any settings I should tweak for better performance?

Walter

Hi there @bentennyysonn - thanks for bringing this to our attention.

Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? 

If you've ensured that this is not caused by an antivirus, firewall or VPN/Proxy setting, could you try rebooting your computer and internet router and let us know if this persists? 

Thanks!