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The syncing icons no longer appear on my Windows desktop app.

Hi everyone!
At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were shown, but after the update did not show.
In this case, the recommendations of the site DROPBOX I implemented, and on this forum no solutions found.
What do I need to do to get the sync icons to show up like the outdated Dropbox for Windows 10 and 11?
Thank you for your answers!

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Rich

SM14 wrote:
Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571

Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively.

If you don't have version 219.4.4463 installed, I would suggest downloading the offline installer from the following link and see if that corrects the issue.

Stable Build 219.4.4463 | The Dropbox Community

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Nancy

Welcome back to our forum, @SM14!

Can you clarify the current syncing status and app version of your Dropbox app? Is your Dropbox app still running the 199.4.6287 version, or have you updated it to a different one in the meantime?

What other steps have you tried so far to fix the issue?

Finally, you mention both Windows 10 and 11; is this happening on two separate devices?

Let me know more info and we’ll have a look.

SM14

Thank you for your appeal.
Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571 and this version is now working.
I reinstalled Dropbox and it updated to the above version again.
The synchronization status is updated. That is, the synchronization process is working, but icons are missing in Explorer.
I have the same account discussed installed on two devices with WINDOWS 10 and 11.
By the way my DROPBOX account contains more than 500,000 files.
Regards

Rich

SM14 wrote:
Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571

Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively.

If you don't have version 219.4.4463 installed, I would suggest downloading the offline installer from the following link and see if that corrects the issue.

Stable Build 219.4.4463 | The Dropbox Community

SM14

Rechecked. Version 197.4.7571 is installed.
Thank you for the link to version 219.4.4463, I will download it and let you know the result, whether icons will appear.

SM14

I installed version 219.4.4463 on top of 197.4.7571, however, the synchronization icons did not appear.
But I haven't rebooted windows yet after reinstalling dropbox

SM14

I installed version 219.4.4463 over 197.4.7571 on windows 10